How to Articles for Exhibitors

Grip Frequently Asked Questions Template

This is a template for a possible FAQ on Grip. You can customise it as you please.

What is Matchmaking?

<event_name> is introducing an advanced AI-powered matchmaking platform via GRIP. The platform uses natural language processing, advanced algorithms and deep neural networks to constantly learn about your professional goals and interests. Grip takes the work out of networking through intelligent matchmaking – making it more fun and giving you a higher return on your time.

What are the benefits?

The matchmaking platform allows you to network with other attendees and exhibitors, arrange meetings and identify potential business contacts.

Where can I find the matchmaking platform?

You can access the platform on mobile devices via the <event_name>2018 app or on the desktop by clicking here.

How do I log in?

You can log in using your <event_name>2018 registration credentials:

Email = <event_name>2020 registration email

Registration ID = <event_name>2020 confirmation number*

*Your confirmation number can be found in your confirmation email, or by logging into your <event_name>2020 registration here.

Having trouble logging in?

It can take up to 24 hours for your registration details to be available in the app.

If you're still unable to log in after this period, email <email_address>

How do I find networking opportunities?

The platform uses natural language processing and advanced algorithms to recommend networking opportunities. Alternatively, you can search for attendees/exhibitors directly or use the filters to find the right profile you’re looking to meet.

How do I request a meeting?

First, find the person you’d like to meet and click on their name to view their profile page, you’ll be able to mark them as ‘interested’ or send a meeting request directly.

Where will my meetings take place?

A few options have been provided as locations for your meetings (your stand, beach, restaurant, meeting room, virtual meeting room) or you can specify somewhere else in the personal message area.

Can I add meetings to my calendar?

When a meeting request is accepted it will send a calendar invite to your email address.

What details of mine are displayed in the platform?

The platform will display your professional information including name, job title and company. Information such as telephone number, email address or mail address will not be displayed.

Can I export my connections contact details?

No. Users contact details are not displayed or exportable in the platform.

How do I remove my details from the platform?

Removing your details will mean that you are unable to log in or arrange networking opportunities through the platform.  However, if you would like to be removed please send your details to <email_address> using the subject line “Remove from matchmaking” and we will be happy to remove your details.

Here's an example:

Additional FAQs can be found below along with the associated articles.

Networking Platform

Question Link to Article
How to login? https://grip.helpscoutdocs.com/article/93-how-do-i-login
How do I reset my password? https://grip.helpscoutdocs.com/article/94-how-do-i-reset-my-password
How do I set up or update my profile? https://grip.helpscoutdocs.com/article/95-how-do-i-create-my-profile
How do I change my email? https://grip.helpscoutdocs.com/article/95-how-do-i-create-my-profile
What is the section "Recommended for you"? https://grip.helpscoutdocs.com/article/97-what-is-the-section-recommended-for-you
How can I search for a specific person I want to meet? https://grip.helpscoutdocs.com/article/98-how-can-i-searh-for-a-specifc-person-i-want-to-meet
How do I request a meeting? https://grip.helpscoutdocs.com/article/99-how-do-i-request-a-meeting
What is the difference between interested in and requesting a meeting? https://grip.helpscoutdocs.com/article/101-what-is-the-difference-between-interested-in-and-requesting-a-meeting
How can I start a chat with someone? https://grip.helpscoutdocs.com/article/100-how-can-i-start-a-chat-with-someone
What is the section "My Connections"? https://grip.helpscoutdocs.com/article/102-what-is-the-section-my-connections
How do I access a virtual meeting room? https://support.grip.events/article/263-how-do-i-access-a-virtual-meeting-room

Teams

Question Link to Article
How to create a Teams and invite Team Members? https://grip.helpscoutdocs.com/article/42-how-to-invite-team-members-to-teams
What is the difference between Admin and Team Member roles? https://grip.helpscoutdocs.com/article/54-what-is-the-difference-between-admin-and-team-member-roles
How to reschedule a meeting? https://grip.helpscoutdocs.com/article/55-how-to-reschedule-a-meeting
How to change a Team Member role from Admin or Team Member? https://grip.helpscoutdocs.com/article/53-how-to-change-a-team-member-role-from-admin-and-team-member
How to request a meeting on behalf of a team member? https://grip.helpscoutdocs.com/article/56-how-to-request-a-meeting-on-behalf-of-a-team-member
How do I update my company profile? https://grip.helpscoutdocs.com/article/110-how-to-update-my-company-profile
What is the difference between "awaiting response" and "pending" status? https://grip.helpscoutdocs.com/article/57-what-is-the-difference-between-awaiting-response-and-pending-status
What is the difference between "sent" and "seen" meeting status? https://grip.helpscoutdocs.com/article/58-what-is-the-difference-between-sent-and-seen-status
Can I add someone that is not from my company to Teams? https://grip.helpscoutdocs.com/article/59-can-i-add-someone-to-teams-that-is-not-from-my-company
How do I subscribe to Teams Premium? https://grip.helpscoutdocs.com/article/85-how-do-i-sign-up-with-teams-premium
What is the section Inbound Leads? https://grip.helpscoutdocs.com/article/83-what-is-the-section-inbound-leads
How to use the smart calendar tool? https://grip.helpscoutdocs.com/article/80-how-to-use-the-smart-calendar-tool
How do I pause & unpause my Teams Premium subscription? https://grip.helpscoutdocs.com/article/86-how-do-i-pause-my-teams-premium-subscription
How do I cancel my Teams Premium subscription? https://grip.helpscoutdocs.com/article/88-how-do-i-cancel-my-teams-premium-subscription
What is Teams Premium? https://grip.helpscoutdocs.com/article/84-what-is-teams-premium

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