Overview of Grip Emails

Grip has a wide variety of emails that are sent automatically on a personalised basis and can be triggered in-bulk from the Grip Dashboard. In this article, you'll find: 

INFORMATION IN THIS ARTICLE

It is important to note that beyond changing colours and logo's, emails cannot be customised by individual clients with the exception of Welcome Email 1 and 5, which the text can be customised within the Dashboard.


Email Overview

Email Type Email name Email description Trigger
Welcome Welcome Email 1 Our default welcome used by the majority of events to notify their attendees of the Grip Matchmaking Solution.
Either triggered when new users is added or in-bulk from the dashboard.
Welcome Welcome Email 2 The more direct, slightly shorter version of our welcome email.
Either triggered when new users is added or in-bulk from the dashboard.
Welcome 


Welcome 
Email 3 
A longer version of the welcome email, that has more information and individual steps of how to get started. Either triggered when new users is added or in-bulk from the dashboard.
Welcome


Welcome
Email 5
A longer version of the welcome email, that has more information and individual steps of how to get started. Either triggered when new users is added or in-bulk from the dashboard.
Welcome


Welcome
Email 6
The same as Welcome Email 5, but without the 'Download the App' section. Either triggered when new users is added or in-bulk from the dashboard.


Reminder Claim Profile Alternative way to get people to join the platform by incentivising them to ‘claim’ their profile.
Either triggered when new users is added or in-bulk from the dashboard.
Meeting Meeting In 10 minutes Send 10 minutes before an upcoming scheduled meeting to remind a user of an upcoming meeting. When you have a scheduled meeting upcoming.
Meeting Meetings Summary Summary of the pending meetings, send automatically on Monday and Thursday at 1pm local time. When you have pending meetings that need a reply.
Meeting Meeting Rescheduled Transactional email notifying the user their meeting having been rescheduled. When someone has rescheduled meeting with you.
Meeting Meeting Accepted Transactional email notifying the user of their meeting having been accepted. When someone has accepted your meeting request (includes ICS file)
Meeting Meeting Requested Transactional email notifying the user of a meeting that has been requested with them. When someone has requested a meeting with you.
Meeting Meeting Cancelled Transactional email notifying the user of a accepted meeting being cancelled. When someone has cancelled a meeting with you.
Meeting Meeting Declined Transactional email notifying the user of a requested meeting being declined. When someone has declined a meeting with you.
Engagement Connection Established Transactional email notifying the user that they have a new connection. When someone has swiped 'interested' back to you.
Engagement People Swiping You Periodic transactional email when a significant number of new people has swiped interested on you. When 1, 5, 15, 25, etc people has swiped 'interested' on you.
Administrative Password
Reset
Email triggered by users to reset their password if forgotten Manually triggered by users on the login page on Desktop and/or App
Session Coming up Soon 5 minutes before the start of a session that you're attending we send an email with a link to the session Automatically, 5 minutes before the start time of the session


Email Examples

Welcome Email 1 (Example)

Welcome Email 2 (Example)

Welcome Email 3 (Example)

Welcome Email 4 (Example)

Welcome Email 5 (Example)

Claim Profile (Example)

Meeting in 10 Minutes (Example)

Meetings Requested (Example)

Meetings Accepted (Example)

Meetings Rescheduled (Example)

Meetings Cancelled (Example)

Reset Password Email

Session Coming up Soon


Granular Organiser Email Control

Meeting transactions 

  • meeting_accepted
  • meeting_accepted_external
  • meeting_requested
  • meeting_unactivated_thing
  • meeting_rescheduled
  • meeting_updated
  • Meeting_declined
  • Meetings_pending
  • organizer_meeting_cancelled

Meeting reminders & arrivals

  • Meeting_10_minutes
  • meeting_attendee_arrived,
  • meeting_attendee_arrived_virtual,

Connections

  • interest_shown
  • connection_made
  • Connection_established

Chat messages

  • Chat_message


Chat Message Emails

The below grid shows when we send the chat message emails. As you can see, they are only sent if the recipient is on the web platform and has not used the mobile app.

The sender of the message is using:

Recipient Has Used Web Before

Used iOS Before

Used Android Before

Send Email Chat:

Web Yes No No Yes
Web Irrelevant Yes No No
Web Irrelevant Yes Yes No
Web Irrelevant No Yes No
iOS or Android Irrelevant Irrelevant Irrelevant No


Email Security

Some actions around meetings can be taken inside emails without logging into the platform. This is to provide a seamless user experience. The only actions that can be taken are the ability to Accept or Decline a Pending Meeting. This means, that if a user forwards the email to someone else they would be able to accept or decline a meeting on their behalf. Beyond this specific user experience improvement, no actions can be taken without the user being logged into the platform.


SSO Email Differences

For Single Sign On applications, there are two differences with emails: 

  • No pre-population of Emails and BadgeIDs. This is to make sure that any sensitive information that might be stored in the BadgeID field is not exposed to end users.
  • No Message and View buttons on emails. This is inline with the above change, due to being unable to pre-populate the information for the seamless viewing and messaging on meetings, we've also hidden the View/Message buttons in meeting request emails.
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