This guide explains how to set up and use Session Check-In in Grip. The feature enables event organizers and exhibitors to track session attendance by scanning attendee badges.
It covers:
- How session check-in scanning works
- How to configure and enable the feature
- How scanned data is managed and exported
- FAQs
Important: For exhibitors to be able to export session check-in data via the event platform, each session must have at least one company profile assigned to it. If no company is linked to a session, session check-in data will not be available for export.
How session check-in scanning works
The Session Check-In feature allows event organizers to scan attendee badges to track session attendance. It can be used for:
- General session check-ins – Recording attendance for any session.
- Sponsored session check-ins – Enabling sponsors or exhibitors linked to a session to collect attendee leads.
Note: A company profile must be linked to the session for sponsors to receive event participant data.
To use this feature onsite, assigned users such as event staff must open the event platform via mobile app and access the Session Scan feature from the Session Scan Navigation item. They can then select the relevant session and begin scanning attendee QR Codes or Badges using their mobile device’s camera.
There is no limit to the number of scans that can be performed.
Important notes:
- Session scanning is only available on the event platform mobile app.
- A company profile must be linked to the session to collect attendee leads.
- All event participants must have a ScanID on their profile for scanning to function properly.
Each scan is recorded as a session scan in Grip. If the session has one or more sponsors with active Teams, the scanned participant will be included in the Session Check-In Export on the event platform’s web dashboard under Exports > Export Session Check-In. This data is also available in the Leads export, which is accessible only to the event organizer via the Grip Dashboard.
How to configure and enable the feature
Note: Like all badge scanning features, session check-in is only supported on the mobile app.
Before configuring session check-in, a Grip delivery manager must enable the feature (via Grip Dashboard under App Management) for your event.
Once enabled, follow these steps in the Grip Dashboard:
Step 1: Enable session check-in export
To allow companies who have access to Teams to export session check-in data, follow these steps:
- Navigate to the Grip Dashboard.
- Select your event.
- Go to Event Details > Event Data Types > Companies.
- Open the Data Type Settings page.
- Under Grip Teams Settings, enable the Session Check-In Export feature.
Step 2: Add the session scan navigation item
Once session check-in is enabled for company profiles, you must add a navigation item so authorized users can scan attendees into sessions:
- Go to Event Setup > Navigation.
- Click Create Navigation Item.
- On the new page, enter the following details:
- Item Name (e.g., "Session Scan")
- Placement (where it will appear in the app)
- Item Type: Select Session Scan
- Session Selection: Choose between All Sessions or Sponsored Only
- Icon (select an appropriate icon)
- Select the Data Types (e.g., event staff) that should have access to scan event participants into sessions.
- Click Create Navigation Item to save.
Important notes
- Session Check-In is only available on the mobile app and currently appears under the "More" tab.
- Ensure the correct data types are selected under navigation item setup so only authorized data types (e.g., event staff) can access this feature.
- All event participants must have a ScanID on their profile for scanning to function properly.
How scanned data is managed and exported
If Grip Teams is enabled for session sponsors, scanned event participants will appear under the Export section within event platform.
Note: This feature must be enabled first—refer to Step 1 in the previous section for configuration details.
When the Representative scans the session attendee, the attendee is generated as a Lead on the My Team -> Leads page with the label 'Has attended in person [session name]'.
As a dashboard user with the appropriate access, session check-in records can be exported from: Insights > Event Insights > Badge Scanning > Session Check-In Records.
This section allows you to view all event participants' session check-ins. From here, you can export the data and apply filters to view check-ins for specific sessions.
FAQs
Q: Does session scanning create a connection between the scanner and the attendee?
A: No, session scanning does not establish a connection between the representative and the attendee.
Q: Do I need to enable badge scanning permissions before using session scanning?
A: Yes, badge scanning permissions must be enabled for the data types that will use session scanning.
Q: Is session scanning data included in the ‘Connections Export’ file?
A: No, session scans are not included in the Connections Export.
Q: How can I get access to the session scanning feature?
A: If you do not currently have access, please contact your Grip Account Manager.
Q: Can a representative use both a Session Scan and a Badge Scan for the same attendee?
A: Yes, representatives can scan attendees using both methods.
Q: Is there a limit to how many people can scan attendees at the same time?
A: No, multiple users can scan attendees simultaneously. If a large number of staff will be scanning, contact your Grip Account Manager for support.
Q: Is there a limit to the total number of session check-in scans during an event?
A: No, there is no limit to the number of scans.
Q: Does the session need to be live for check-ins to be recorded?
A: No, session check-ins can take place before, during, or after the session.