How to Configure a Multi-Language Event?

We ensure that every event participant has a seamless experience, regardless of their language or location. Our platform supports multiple languages, allowing event organizers to configure events with various language options and date formats.

At Grip, we believe that every event participant deserves an equal experience regardless of their native language or location. 

In this article, we will cover:

• How to configure a multi-language event

• Setting Language Preferences for Event Participants

• Where and What to Translate on the Grip Dashboard
• FAQs

How to configure a multi-language event

Enabling multiple languages for your event is an add-on feature that can be activated internally. To incorporate this feature, please contact your Grip representative for assistance.

Supported Languages

Grip currently supports several languages across the web networking platform and mobile app. You can view the full list of supported languages, dates, and time formats here.

If you require a language that is not currently on the list, additional configuration and translation work will be needed.

Steps to Enable Multi-Language Support

• Step 1: Speak to your Grip contact
  To enable multi-language support, reach out to your Grip contact, who will initiate an internal request to configure the desired languages at the application level.
• Step 2: Configuration by Grip
  The Grip Delivery Manager will raise an internal configuration request to enable the selected languages. If a language is not already supported, additional configuration will be required, along with the necessary translations.

What to Expect After Multi-Language Support is Enabled

Once the multi-language feature is activated, some key elements of the platform will be translated automatically. These include foundational components such as login buttons, user settings, and system dialogs.

However, customizable event-specific elements—such as homepage blocks, navigation items, and session descriptions—must be manually translated. You’ll need to provide these translations to ensure a fully localized experience for attendees.

Setting Language Preferences for Event Participants

There are two main ways to set a participant's preferred language:

1. Via the Grip Dashboard:

   • Manually set the preferred language in a user's profile.
   • Use a bulk upload process via spreadsheet.
   • Through an integration with your registration platform.

2. Via the Web Platform (Participant-side):
   Participants can update their language preferences directly through the language settings on the web platform.

Important: The language preferences from a participant’s device settings do not automatically update their language for communications, such as emails or notifications.

Best Practice:

• During Registration: Collect language preferences during the registration process so that they can be set during the data import into Grip.
• Post-Registration: If language preferences aren’t collected during registration, encourage participants to update their language settings on the web platform or set the user’s preference in the Grip Dashboard manually.

Where and What to Translate on the Grip Dashboard

When configuring a multi-language event, there are several areas in the dashboard where translations need to be added manually. Any text box with a flag icon indicates that translations can be provided. If left blank, the system defaults to English.

Custom fields

Custom fields, depending on their type, can be supported via managed integration, CSV upload, or manual addition through the Grip Organizer Dashboard.

For freeform custom fields:

• Supported via managed integration.
• NOT supported via CSV upload.
• NOT supported via the Grip Organizer Dashboard (manual addition).

For pre-defined custom fields:

• Supported via managed integration.
• Supported via CSV upload:
  • Populate all values and translations in the Grip Organizer Dashboard.
  • In the CSV file, use the English value only. The Dashboard will match it to existing values and their respective translations.
• Supported via the Grip Organizer Dashboard (manual addition):
  • Values selected in English will automatically match their respective translations.

Standard Grip global fields:

• These include fields like name, headline, summary, job title and location.
• Limitations:
  • These fields do not inherently support multilingual functionality.
  • However, translations can be added manually in the same field, separated by line breaks or dividers.

• • For example:

Alternatively, you can create custom fields to replace the standard global fields for multilingual support.

Event Details > Homepage

This is where you define what participants will see on the event homepage. To add translations:

• Go to "Event Details" > "Homepage."
• Click "Edit" on each homepage block and provide translations for the flagged fields.

For more information on setting up your homepage, refer to this article.

Event Details > Navigation

To add translations to navigation items:

• Go to "Event Details" > "Navigation."
• Click the pencil icon next to each item and provide translations for the flagged fields.

Event Details > Event Data Types > Relationships

Relationships connect two profiles, such as a company with its representative. To translate relationships:

• Go to "Event Details" > "Event Data Types."
• Scroll to the bottom and add translations in the flagged fields.

Event Agenda > Sessions

To translate session details:

• Go to "Event Agenda" > "Sessions."
• Click the session name and provide translations for the flagged fields.

You can also provide different livestream and video recording URLs for each language.

5. Event Agenda > Stages

To add translations to stages:

• Go to "Event Agenda" > "Stages."
• Click the stage name and provide translations for the flagged fields.

6. Event Agenda > Tracks

To translate tracks:

• Go to "Event Agenda" > "Tracks."
• Click the track name and provide translations for the flagged fields.

For more details on setting up your event agenda, refer to this article.

7. Event Settings > Custom Groups

Custom Groups allow you to organize "Data Types" (e.g., virtual attendees, in-person attendees). Translations for custom groups can only be added when creating them. To add translations:

• Go to "Event Settings" > "Custom Groups."
• Click "Create Custom Group" and provide translations in the flagged text field.

For more information about Custom Groups, refer to this article.

FAQs

Q: Which fields don’t support translations?

A: The following elements do not inherently support translations:

• • Headline
  • Summary
  • Freeform Custom Fields 

If profile data is available in multiple languages, we recommend including all translations within the same field, clearly separated. For example:

Summary:

• • English version: [Summary in English]
  • [Language 2] version: [Summary in Language 2]