![Grip-Vertical-Logo-Purple-1.png]](https://support.grip.events/hs-fs/hubfs/Grip-Vertical-Logo-Purple-1.png?width=23&height=34&name=Grip-Vertical-Logo-Purple-1.png){kind=logo}
Overall Branding & Configuration
The full look of the registration app can be edited, including background colours for light/dark theme, buttons, tickets, fonts, and so much more. The versatility is endless!
There are two main assets that are used during registration, the event logo in the top left, and the 'registration banner image' on the right-hand side as shown in the mockup.
Ticket Selection
The first step that is unique on registration is the fact that people select whether they are paying a ticket for themselves, others, or themselves & others.
Just Me - If you're buying 1 ticket for yourself.
Me & Others - If you're buying multiple tickets for yourself and others.
Others - If you're only buying a ticket for others
This information is used on the next page to determine who tickets are assigned to and the credentials you're having to enter. It also determines whether your email is used as the email associated with a ticket or instead as an 'admin email'
Unique Email Addresses It's worth noting that registrants are required to enter a unique email address on the ticket selection page. This helps makes sure that all signups have a unique email associated with them.
With 'Add more pass types' feature, attendee's are able to purchase different pass types in a single purchase. This increases versatility and makes our registration more like an e-commerce experience.
Organizers can now disable multiple ticket purchases for a specific ticket type.
Attendee Information
On the attendee information page, you've got full control as an organiser which fields are shown and you can determine for all fields whether it should be shown and/or required. Attendee's will be able to feed important information into the system, later used to fill out their profile details (profile image, their interests, etc. - it depends on what you configure it to be). Read about how to set up these fields here.
The email that has been entered on the previous page cannot be adjusted on this page to minimise confusion.
Beyond that, you can control your own conditional questions as checkbox, multiple choice, single choice, or free-form questions that can be assigned on a ticket-type level.
Order Summary
On the Order Summary, you can see the tickets you've assigned and in the case of multiple tickets, you can assign the ticket type to individual registrants.
One of the unique features of Grip Manage is the possibility to purchase "unassigned" tickets and different ticket types in a single purchase. Both are significant benefits compared to other registration platforms.
Controlling Multi-Ticket Purchases and Unassigned Ticket Completion
⚠️ Important: This is a partial release of a larger ticketing initiative planned for Q3 2026. Additional organiser controls for registration and ticketing will roll out in later updates.
As an organiser, you can configure two additional options for your event's ticketing:
- Disable multiple-ticket purchase per transaction: When enabled, each buyer can only purchase a single ticket per transaction, preventing bulk or group purchases in one checkout.
- Restrict registration confirmation until registrant details are complete: When enabled, Grip Manage blocks the registration confirmation step for unassigned tickets until all required registrant details have been filled in for each ticket.
You can find both settings under Registration > Settings in Grip Manage.
Payment
Grip Manage is tightly integrated with Stripe for payments, this includes being able to send custom metadata and a wide range of other useful features.
Grip also supports all major currencies and 3DS secure payments — including improved reliability for 3DS payment fulfilment — which are especially common in Europe.
Note: Organisers can now see visibility into pending / "awaiting payment" Stripe transactions directly in Grip Manage, along with clearer Stripe metadata mapping to make reconciliation easier.
Order Completion
Once the order is completed the order receipt page is shown. This page can immediately be printed and be used as a receipt (not a legal invoice).
From this page you can also view the individual passes and assign tickets.
Ticket Purchase Controlsypes"
From event settings > registration > settings you're able to control the default ticket type that gets used for various links from the admin interface.
You're also able to control the pass types that are shown when pressing "Add More Pass Types" in the registration experience.
Ticket Purchase Controls
Organisers have additional controls over how many tickets can be bought in a single transaction:
- Disable multiple-ticket purchases — restrict a transaction to a single ticket, removing the "Me & Others" / "Others" flow entirely.
- Cap ticket quantity per transaction — set a maximum number of tickets a single purchaser can buy in one order.
- Registrant-completion gate — require every registrant's details to be filled in before the order can be confirmed, rather than allowing "unassigned" tickets to be completed later.
- Price window and pricing tier labels — display a label (e.g. "Early Bird", "Standard") alongside the ticket price so buyers can see which pricing window or tier applies. These controls are configured at the Ticket type level.