Grip has a wide variety of emails that are sent automatically on a personalised basis and can be triggered in-bulk from the Grip Dashboard. In this article, you'll find:
INFORMATION IN THIS ARTICLE
- Overview Grip Emails
- Email Examples
- Granular Organiser Email Control
- Chat Message Emails - when do we send them?
- Email Security
- SSO Email Differences
It is important to note that beyond changing colours and logos, emails cannot be customised by individual clients with the exception of Welcome Email 1 and 5, which the text can be customised within the Dashboard.
Email Overview
| Email Type | Email name | Email description | Trigger |
| Welcome | Welcome Email 1 | Our default welcome used by the majority of events to notify their attendees of the Grip Matchmaking Solution. |
Either triggered when new users is added or in-bulk from the dashboard.
|
| Welcome | Welcome Email 2 | The more direct, slightly shorter version of our welcome email. |
Either triggered when new users is added or in-bulk from the dashboard.
|
| Welcome |
Welcome Email 3 |
A longer version of the welcome email, that has more information and individual steps of how to get started. | Either triggered when new users is added or in-bulk from the dashboard. |
| Welcome |
Welcome Email 5 |
A longer version of the welcome email, that has more information and individual steps of how to get started. The auto-generated recommendations section will not appear in customised emails. | Either triggered when new users is added or in-bulk from the dashboard. |
| Welcome |
Welcome Email 6 |
The same as Welcome Email 5, but without the 'Download the App' section. | Either triggered when new users is added or in-bulk from the dashboard. |
| Reminder | Claim Profile | Alternative way to get people to join the platform by incentivising them to ‘claim’ their profile. |
Either triggered when new users are added or in-bulk from the dashboard.
|
| Meeting | Meeting in 10 Minutes | Send 10 minutes before an upcoming scheduled meeting to remind a user of an upcoming meeting. | When you have a scheduled meeting upcoming. |
| Meeting | Meetings Summary | Summary of the pending meetings, send automatically on Mondays, Wednesdays, and Fridays at 1pm UTC. | When you have pending meetings that need a reply. |
| Meeting | Meeting Rescheduled | Transactional email notifying the user their meeting having been rescheduled. | When someone has rescheduled meeting with you. |
| Meeting | Meeting Accepted | Transactional email notifying the user of their meeting having been accepted. | When someone has accepted your meeting request (includes ICS file) |
| Meeting | Meeting Requested | Transactional email notifying the user of a meeting that has been requested with them. | When someone has requested a meeting with you. |
| Meeting | Meeting Cancelled | Transactional email notifying the user of an accepted meeting being cancelled, or if a requested meeting has been declined | When someone has cancelled or declined a meeting with you. |
| Engagement | Connection Established | Transactional email notifying the user that they have a new connection. | When someone has swiped 'interested' back to you. |
| Engagement | People Swiping You | Periodic transactional email when a significant number of new people has swiped interested on you. | When 1, 5, 15, 25, etc people has swiped 'interested' on you via recommendations |
| Engagement | Meeting Attendee Has Arrived | For virtual meetings only, a transactional email notifying the user that the other user in the meeting has arrived. | When the person you are meeting with has entered the meeting room before you |
| Engagement | Password Reset |
Email triggered by users to reset their password if forgotten | Manually triggered by users on the login page on Desktop and/or App |
| Engagement | Coming up Soon | 5 minutes before the start of a session that you're attending we send an email with a link to the session | Automatically, 5 minutes before the start time of the session |
Email Examples
Welcome Email 1 (Example)
Welcome Email 2 (Example)
Welcome Email 3 (Example)
Welcome Email 5 (Example)
Welcome Email 6 (Example)
Claim Profile (Example)
Meeting in 10 Minutes (Example)
Meetings Requested (Example)
Meetings Accepted (Example)
Meetings Rescheduled (Example)
Meetings Cancelled (Example)
Meetings Summary (Example)
Connection Established (Example)
People Swiping You (Example)
Meeting Attendee Has Arrived (Virtual) (Example)
Reset Password Email (Example)
Session Coming up Soon (Example)
Granular Organiser Email Control
* Please not that this disabling emails setting will not impact invite emails sent to members of Teams in your event
Meeting transactions
- meeting_accepted
- meeting_accepted_external
- meeting_requested
- meeting_unactivated_thing
- meeting_rescheduled
- meeting_updated
- Meeting_declined
- Meetings_pending
- organizer_meeting_cancelled
Meeting reminders & arrivals
- Meeting_10_minutes
- meeting_attendee_arrived,
- meeting_attendee_arrived_virtual,
Connections
- interest_shown
- connection_made
- Connection_established
Chat messages
-
Chat_message
Chat Message Emails
The below grid shows when we send the chat message emails. As you can see, they are only sent if the recipient is on the web platform and has not used the mobile app.
|
The sender of the message is using: |
Recipient Has Used Web Before |
Used iOS Before |
Used Android Before |
Send Email Chat: |
|---|---|---|---|---|
| Web | Yes | No | No | Yes |
| Web | Irrelevant | Yes | No | No |
| Web | Irrelevant | Yes | Yes | No |
| Web | Irrelevant | No | Yes | No |
| iOS or Android | Irrelevant | Irrelevant | Irrelevant | No |
Email Security
Some actions around meetings can be taken inside emails without logging into the platform. This is to provide a seamless user experience. The only actions that can be taken are the ability to Accept or Decline a Pending Meeting. This means, that if a user forwards the email to someone else they would be able to accept or decline a meeting on their behalf. Beyond this specific user experience improvement, no actions can be taken without the user being logged into the platform.
SSO Email Differences
For Single Sign On applications, there are two differences with emails:
- No pre-population of Emails and BadgeIDs. This is to make sure that any sensitive information that might be stored in the BadgeID field is not exposed to end users.
- No Message and View buttons on emails. This is inline with the above change, due to being unable to pre-populate the information for the seamless viewing and messaging on meetings, we've also hidden the View/Message buttons in meeting request emails.