As businesses strive to create a seamless and cohesive brand experience, every touchpoint with customers matters. This includes email communication, which plays a crucial role in engaging with event participants. With Grip's custom email domain configuration feature, you have the opportunity to elevate your brand and enhance communication by using your own email server's domain.
In this article, we will explore the benefits of custom email domains and provide a step-by-step guide to help you configure this feature for your event.
Step 2: Selecting Your Domain Name
Step 5: Set email subdomain on Grip dashboard and test it
Using a custom email domain for your events on the Grip platform allows you to maintain brand consistency throughout your event communication. Instead of default email addresses like "noreply@mg.grip.events," you can send emails from an address like "noreply@your.domain.com".
To configure your custom email domain on the Grip platform, follow these steps:
Step 1: Domain Verification
Ensure that you have access to your domain's DNS records. You may need to work with your IT team or domain provider to make the necessary changes.
Step 2: Selecting Your Domain Name
Choose a domain name in the format of "mg.mydomain.com". For example, you can use "matchmaking.your.domain.com" or "connect.your.domain.com".
Please note that "noreply@" will be added to your chosen subdomain.
Step 3: Grip Configuration
Provide the selected domain name to Grip. They will set up the necessary configuration on MailGun and provide you with the TXT, MX, and CNAME records.
Step 4: DNS Records Setup
Follow the guide provided by Mailgun to add the DNS records to your hosting provider. You can find the guide here (starting from Step 2).
Note: It may take 24 to 48 hours for the DNS changes to propagate. Grip will notify you via email once your domain is verified and the custom email domain configuration is complete.
Once propagated, it is important that you do not make any configuration changes with your domain provider. Changes to the domain or the TXT, MX, and CNAME records may impact email sending and tracking during your event.
Step 5: Set email subdomain on Grip dashboard and test it
With the configuration completed, all that is left is to add the domain into the dashboard and test the event's emails. However, please be aware that changing the email domain in the Grip dashboard will reset all current email statistics. Therefore, it's crucial to perform this step before launching your event. If you need to change the email domain after an event has launched, make sure to document the current statistics as they will be permanently lost after the change.
Here's how you can set the email subdomain and test it in the Grip dashboard:
- Log in to the Grip Dashboard and navigate to your event.
- Go to 'Engage' > 'Emails'.
- In the top-right corner, click 'Email Settings'.
- Enter your email domain into the 'Mailgun Domain' field. IMPORTANT - Make sure to input your email subdomain without adding "noreply@" before it.
- Ensure that emails are enabled and click 'Save'.
- The Grip Dashboard will check the Mailgun domain. If successful, the Email page will refresh, and the statistics will be reset back to zero. If you encounter an error, there might be a problem with the Mailgun setup. Go back and double-check the configuration, and inform your Delivery Manager if needed.
- Send yourself a test email. When you receive it, you should see the email sender as your email subdomain.