*See FAQ's for Session Metrics at the end of this article.
Your Dashboard> Event Program> Select a Session> Stream Views
For all embedded streaming providers note that numbers will not always align between Grip session insights and streaming providers e.g. Vimeo analytics as metrics are defined differently. Cookies are used for tracking purposes for some situations with embedded sessions. Because the live stream functionality is based on embedded 3PY players, controls of which are not under the control of Grip, the session view definition is based solely on the user opening the session page, not on the actual interaction with the live stream player. Sessions that have the open-stream setting enabled within their streaming provider.
Session Insights currently does not show any session insight check-ins for events that either run in-person events or hybrid events and run sessions physically in-person. This only includes views that have been watched from our web platform or a mobile device.
All the views that are captured within Grip are sent to streaming partners for streaming providers that are embedding and compatible with Grip. We do not know how these are identified from streaming providers. We strongly recommend that you look at how each metric is defined to get a full picture of insights.
*Note* There will always be some discrepancies between platforms as each platform calculates and defines metrics differently. If you have any questions, please do not hesitate to contact Grip support.
Session Streams Viewed on the mobile app does not appear on the stream insights.
Stream View Insights per Session
Session Engagement Metric Definitions
|Unique Views||A number of unique users who entered the live session page viewed the session from the home feed or their schedule. This includes sessions with an on-demand URL added to the session configuration and includes these numbers of views here.|
|Unique Views over 5 minutes||A number of Unique users who were on the page for more than 5 minutes (this is the sum of all their entries) Grip counts session views for users who opened a session page and the session end time.|
|Total Views||Total Views is the number of times the session page has been entered by the user during the time of the session.|
|Average Viewing Times||This is the average viewing time that participants have spent on the session page during the start and end times of the session stream.|
Live Stream Views Table
The live stream views table is a list of the participants who entered the session during the live stream and recorded session. This will also include those who watched the session again after the live stream is over.
|Name||This is the first name and last name of the participant|
|Time and Date Open||This is the date timestamp of when the participant entered the session page or the main stage when the session is running.|
|Time and Date Close||This is the date and timestamp of when the participant entered the session page or the main stage when the session is running.|
This is the place of the views from where the participant has come from to view the session.
The two sources:
- Main Stage
- Session Page
Frequently Asked Questions
Can I export this data?
Yes, if you scroll to the bottom of the page you will see a button called "Export CSV" and you will be able to export all the data for that particular session that you have selected.
What is included in the export?
As well as the information you get on the insight page for your session, you will also get further data which are listed below:
- Session ID
- Application ID
- Event ID
- Event Name
- Session Name
- Profile ID
- Company Name
- Job Title
- Time and Date Open
- Time and Date Close
- Active In Event
- Last Login Date
What happens to the insight data of my sessions, if I delete a session after the session has finished within the dashboard?
For deleted sessions insights will not be reflected on any insights on the dashboard.
How does Grip calculate views?
Because we are compatible with embedding many streaming providers, we calculate each view when a user enters the session page and not when the user interacts with the session player itself.
Why is the data of views on my dashboard different to the dashboard of my streaming provider?
There are many factors that you need to take into account when trying to understand why there is a difference between the streaming players insights and grip insights.
- De-duplicating views
- Other streaming providers may be discarding views from certain devices/browser/network combinations
- They may be discarding views under a certain playback time
- Other streaming providers may count views differently based on the number of seconds the viewer entered the session. Some providers start counting a view after 5 seconds, others may count a view after 15 seconds of the participant being on the session.
Each streaming provider defines metrics differently. For example, Vimeo defines unique viewers as "Unique viewers: The number of people who have watched a video within a specified timeframe." We define a unique view as someone entering the session page at least once.
It is important when looking at insights from different platforms that you take into account how each metric is defined and derived.
Are views counted if I do not embed the video player on Grip?
Yes, views are counted even if you do not embed the video player on Grip. All the views that are captured within Grip are sent to streaming partners for streaming providers that are embedding and compatible with Grip.
When my session finishes, does Grip capture the on-demand views?
Yes, providing the below criteria are met on the configuration of your event:
- the session has been added as a Livestream URL
- the session is also added as a video recording URL
- the live stream URL is not deleted once the stream swaps to the recording
If my session is viewed outside of the Grip platform will I see the views?
No, Any views from outside our web or mobile platform is not counted as a view as the data from the streaming providers is not sent back to Grip.
Grip domains/sources on my player on the Grip.
Depending on each streaming provider you may see your views that have come from Grip differently. For example in Vimeo, if you have embedded the link you will see the source/domain in Vimeo as vimeo.com. However, if you do not embed the video in Grip, you will the source/domain as matchmaking.grip.events. Furthermore, this may also change if you have a dedicated domain set up with Grip.