This article explains how to change your email address in the platform if your event uses standard login credentials.
In some cases, users can change the email address they use to log in to the platform. However, not all users will have this option, as it depends on the login method chosen by the event organizer. This article explains how to update your email address if your event uses standard login credentials.
If your event uses Single Sign-On (SSO) or another alternative login method, the option to change your password or email address will not be available. In such cases, you will need to contact your event organizer for assistance.
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Can I change my email address?
In some cases, users can update the email address they use within the platform. This will affect how you log in and where email notifications are sent, but it will not change the email address that your event organizer uses to send non-Grip materials. If your event organizer has disabled this feature, you will not see the option to change your email address.
How to change your email address
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Log in to the platform:
Using your current credentials, log in to the platform. -
Navigate to 'Profile':
Click on the "Profile" tab in the top-right corner of the page. On the 'Edit Profile' page, select the "Account Settings" tab from the left-hand navigation bar. If this option is not visible, it may be disabled for your event.
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Update your email address:
Enter the new email address you want to use in the text box and click 'Save.' Your email address will now be updated, and you will use the new address to log in moving forward.
Note: If you need to claim your account, refer to the Welcome Email for instructions.
FAQs
Q: Can’t find the "Change Email" option?- A: Your event may be using SSO or an alternative login method, which disables these options. Please contact your event organizer for assistance.
Q: Will changing my email address affect communication from the event organizer?
- A: No, updating your email in the platform will only change the email address used for logging in and receiving platform notifications. Event organizers will continue to use the original email address for non-Grip communication.