This article outlines how to log in to the event platform for the first time using a Badge ID or Registration ID, as well as how to complete the onboarding process and begin engaging with event content and event platform.
To access the event platform for the first time, participants need to claim their account by creating a password. This requires either a Badge ID or Registration ID, which is typically included in a welcome email from the event organiser.
Once the account is activated, users will be prompted to complete the onboarding process, which helps personalize their event experience by updating profile details and setting preferences.
Tip: If using a mobile device, the link in the welcome email will open the app in the App Store (iOS) or Play Store (Android). On a desktop, the link will open the platform in a web browser.
Table of contents
Steps to claim your account and set up a password
To log in for the first time:
-
Open your welcome email from the event organizer or platform provider.
-
Locate your Badge ID or Registration ID, often described as a temporary login code.
-
Click the login link in the email:
-
On mobile: This opens the app in the App Store (iOS) or Play Store (Android).
-
On desktop: This opens the platform in a web browser.
-
-
Follow the on-screen steps:
-
Select Login.
-
Enter the email address used during registration.
-
Enter your Badge ID or Registration ID.
-
Create and confirm a new password.
-
Click Create Account.
-
Troubleshooting login issues
If you're experiencing difficulties logging in, try the following:
-
Wait a bit longer: It may take up to an hour after registering for your information to sync with the platform.
-
Check your email address: Make sure you're using the same email address used during registration—this is typically your work email.
-
Still not working?
-
Confirm you’ve received the welcome email and that the platform is open to participants.
-
If you're onsite at the event, visit the support desk for in-person help.
-
Otherwise, contact the event organizer with your full name and registration email.
-
Onboarding process
The onboarding process begins after your first login to the event platform. It includes a series of prompts designed to personalize your profile and help you get the most from the event.
This process may vary depending on:
-
How the event platform is configured
-
Your participant type (also referred to as your ticket type during registration)
Follow the on-screen instructions carefully, as each event setup is unique.
Onboarding on desktop (web platform)
Step 1: Complete your profile
After logging in, you’ll be prompted to fill in key profile fields. These fields can include:
-
Job title
-
Company name
-
Areas of interest
-
Event goals or objectives
Note: Some fields may already be pre-filled if your registration data was imported from an external system.
While specific fields can differ by event, completing as many as possible will help improve your experience and platform recommendations.
Step 2: Review contact details
Once you’ve completed your profile, you will be shown your contact details (e.g., email and phone number).
-
You cannot edit these during onboarding.
-
If any details are incorrect, you can update them later through the Edit Profile page.
Note: Some platforms may not allow certain information to be edited at all. Always refer to the instructions provided within your profile settings.
Step 3: Confirm onboarding completion
After reviewing your contact details, you'll see a confirmation screen stating "Onboarding Complete."
From here:
-
Click Start Networking to begin using the platform
-
Explore sessions, connect with participants and access event tool.
Onboarding on mobile app (iOS and Android)
Step 1: Complete Your Profile
Upon logging in via the event app, you’ll be guided through similar onboarding steps as on desktop. You’ll be asked to enter:
-
Job title
-
Company name
-
Interest areas or tags
-
Event participation goals
Mobile onboarding may include field validations or require mandatory fields before you can continue. Complete all required fields to proceed.
Step 2: Review and Confirm Contact Details
Your contact information (email and phone number) will appear next.
-
On mobile, you may be asked to confirm visibility settings for your contact details
-
Editing of email or phone number is not available during onboarding
-
Any updates must be made later on the web version of the platform under Edit Profile
- Tap Start Networking.
Step 3: Start Networking
Once onboarding is complete, you’ll taken to home page on mobile event app.
Updating your profile after onboarding
You can update your profile at any time once onboarding is complete:
On desktop:
-
Navigate to your profile
-
Click Edit Profile
-
Make your changes
-
Click Update to save
On mobile:
You can also access and edit your profile via the mobile app, although some fields—such as contact details—may only be editable on the desktop version.
To edit your profile on mobile:
-
Tap the More section in the app navigation
-
Tap your name at the top of the screen to open your profile
-
Make any necessary changes
-
Tap Save to apply updates
Reminder: Edits to contact information such as email or phone number must be made on the desktop version of the platform.
Keeping your profile up to date helps increase visibility and ensures you receive relevant networking recommendations.
FAQs
Q: What if I didn’t receive my welcome email?
- A: Check your spam or junk folder first. If you still can’t find it, contact your event organizer or the support team to resend the email.
Q: Can I use the same email and password for both the web and mobile versions?
- A: Yes, once your account is set up, you can use the same email and password to log in on both the web and mobile versions of Grip.
Q: I forgot my password. How do I reset it?
- A: On the login page, if your email isn't recognised press the "Email me a password reset link" button. Follow the instructions sent to your registered email to reset your password.
Q: I keep getting the message “Something unexpected happened, please try again” when trying to log in. What should I do?
- A: This error is usually related to a VPN, firewall, or network issue. It could also be due to poor Wi-Fi or mobile data at the venue. Try disabling your VPN or switching to a more stable network.
Q: My email address is not showing as registered, or I receive an error when trying to log in. What should I do?
A:
If you're unable to log in or your email is not recognized, try the following:
-
Wait a little longer: If you recently registered, it may take up to an hour for your registration to be processed. Try again after some time.
-
Check the email address: Make sure you're using the same email address you used to register for the event. This is typically your work email address.
-
Still not working?
-
Contact the event organizer's support team for assistance.
-
If you're already at the event, visit the on-site support desk for help retrieving your login credentials or confirming your registration.
-
Q: Can I be logged into two different events at the same time?
A: Yes, you can be logged into two events at the same time if:
-
They are hosted under different domains
-
You access them through different browsers or incognito mode.
A: To access the event platform on the web or mobile app, you must first register through the event’s official registration platform. Visit the event website and locate the registration link to complete the sign-up process. After registering, you will receive an email with instructions on how to access the event platform. If you do not receive these instructions, be sure to check your spam or junk folder, or contact the event organizer for support.
A: If you're trying to log in on the mobile app and your email address contains an apostrophe, the issue may be due to the type of apostrophe character used. Mobile keyboards sometimes insert a stylized apostrophe that the system doesn’t recognize. To enter a standard apostrophe ( ' ), long press the apostrophe key on your mobile keyboard and select the straight apostrophe from the options that appear. Then, try logging in again with the corrected email.
A: You will receive a welcome email with your temporary login details once the platform is open. This email will include your registered email address and your temporary badge ID (or registration ID) that you will need to log in to the platform for the first time.