Managing your profile
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      How do I edit my profile?

      In this article, we will guide you through the steps to set up or update your personal profile on the Grip platform, ensuring you get the most out of our AI-powered matchmaking solution.

      In this article, we will cover:

      Editing Your Profile

      To edit your profile within the Grip platform, follow these steps:

      1. Log In: Use your login credentials to access the platform.

      2. Access Your Profile: Click on your profile icon located in the top-right corner Clicking on profile



      3. Start Editing: Click on the various fields and icons to update different parts of your profile.

      Important: If the event organizer has restricted certain fields, you’ll see a message under "Edit Profile" explaining how to proceed. Some updates may need to be made through an external registration system.

       

      Name formatting rules

      • Symbols cannot be added at the beginning of your name.
      • This ensures fair sorting in participant lists and prevents profiles from appearing at the top unfairly.
      • Any unsupported characters will be automatically removed after saving.

      Uploading Your Profile Picture

      To change your profile picture:

      1. Click on your existing profile image or the placeholder image.editprofile(1)
      2. Select ‘Choose file’ and pick the image you want to use.choosefile(2)
      3. Adjust the image if needed, then click 'Save.'

      Managing Profile Fields

      In your profile, you'll find various fields available for updates. We strongly recommend completing your profile by filling out all fields and uploading a professional profile picture.

      • The first section of your profile allows you to update basic details such as your first name, last name, and headline. For the headline, we recommend including your job title and the company you work for, as this information is the first thing other event participants will see when browsing profiles.
        Note: as mentioned above, you are not allowed to add certain characters in front of your personal profile name - you'll notice that these are removed after saving. 
      • If enabled for your event, you will also see a Contact Details section. Here, you can manage the contact information you wish to share with others at the event. The visibility options—Public, Connections Only, or Private—are determined by the event organizer. For more details on how these settings work, please refer to this article.

      Once you are satisfied with the information you've added, click the Update Profile button at the bottom of the page to save your changes.

       


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      If enabled by the event organizer, you can embed a video in your profile. For more details, please see our article on embedding Youtube, Vimeo and Glisser within your profiles. 

       

      Frequently Asked Questions

      Q: Can I embed any type of video in my profile?
      A: You can embed videos from platforms like YouTube, Vimeo, and Glisser, provided the event organizer has enabled this feature.

      Q: What should I do if I don’t see the option to edit my profile?
      A: If the profile editing option is unavailable, it may be restricted by the event organizer. Look for a message under 'Edit Profile' for further instructions.

      Q: How can I make sure my profile stands out to other participants?
      A: Ensure your profile is complete by filling out all the available fields, adding a professional profile picture, and embedding a relevant video if possible. Use the custom fields to accurately represent your products or services.

      Q: Why can’t I update certain fields in my profile?
      A: Certain fields may be locked or pre-defined by the event organizer. If you encounter this, follow the instructions provided under 'Edit Profile' or contact the event organizer.

      Q: I can't see the sessions that I'm speaking at when I view my own profile. Is there something wrong?
      A: Not to worry, this is how the platform is designed! When you view your own profile, the sessions you've added won't be displayed. However, other users can see them when they view your profile.

      Q: I can see my phone number and email address (contact details) when previewing my profile. Can other people see them?
      A: You might be able to see your own contact details on your profile, but whether others can see them depends on a combination of your personal privacy settings and the event's overall privacy rules. To check your settings, go to Edit Profile and look for the Contact Details section, where you can usually choose to share your contact info with everyone, only your connections, or no one at all. Again, the event organizer may have chosen to limit these options.

      Q: Why can’t I add symbols or special characters to my name?

      A: Event platform does not allow symbols at the beginning of names to ensure fair sorting in participant lists. Any unsupported characters will be removed automatically.

      Q: My name appears locked, and I can’t edit it. What should I do?

      A: The event organizer may have restricted name edits. Check the message under "Edit Profile" for instructions, or contact the event organizer for updates.

      Q: How can I update my name if it’s incorrect?

      A: If your name is locked and incorrect, you may need to update it through an external registration system. Contact the event organizer for guidance.