How do I edit my profile?

Your profile is your introduction to everyone at the event. A complete and accurate profile makes it easier for others to connect with you, understand what you do, and decide whether to request a meeting.

This guide explains how to view and edit your profile on both the web and mobile versions of the event platform.

In this article, we will cover:

• How to edit your profile
  • Web
  • Mobile app
• How to upload your profile picture
• How to update profile fields
• Frequently Asked Questions (FAQs)

How to edit your profile

Depending on how your event is set up, profile editing options may vary:

• All fields editable: You can freely update your full profile.

• Some fields restricted: You’ll be able to edit certain sections, while others are locked.

• All fields locked: In some cases, editing is completely restricted, and all updates must go through the event’s registration system.

If you're unsure, check the message under Edit Profile or reach out to the event organizer for support.

On web

1. Log in to the event platform using your email and password.

2. Click your profile icon in the top-right corner of the screen.

3. Select Edit Profile.

   

4. Click into any field you'd like to update, such as your name, job title, company, headline, or contact details etc.

5. Once you're done, scroll down and click Update Profile to save your changes.

On mobile

1. Tap More from the bottom menu.

2. Tap your name at the top of the screen.

3. You'll be taken to your profile page.

4. Tap the fields you'd like to update.

5. Click 'save' on the right top screen corner to save changes.

 

Name formatting rules

• Symbols cannot be added at the beginning of your name.
• This ensures fair sorting in participant lists and prevents profiles from appearing at the top unfairly.
• Any unsupported characters will be automatically removed after saving.

Uploading your profile picture

To change your profile picture:

1. Click on your existing profile image or the placeholder image.
2. Select ‘Choose file’ and pick the image you want to use.
3. Adjust the image if needed, then click 'Save.'

Managing profile fields

 

In your profile, you'll find various fields available for updates. We strongly recommend completing your profile by filling out all fields and uploading a professional profile picture.

• The first section of your profile allows you to update basic details such as your first name, last name, and headline. For the headline, we recommend including your job title and the company you work for, as this information is the first thing other event participants will see when browsing profiles.
  Note: as mentioned above, you are not allowed to add certain characters in front of your personal profile name - you'll notice that these are removed after saving. 
• If enabled for your event, you will also see a Contact Details section. Here, you can manage the contact information you wish to share with others at the event. The visibility options—Public, Connections Only, or Private—are determined by the event organizer. For more details on how these settings work, please refer to this article.

Once you are satisfied with the information you've added, click the Update Profile button at the bottom of the page to save your changes.

 

 

Frequently Asked Questions

 

Q: Can I embed any type of video in my profile?
A: You can embed videos from platforms like YouTube, Vimeo, and Glisser, provided the event organizer has enabled this feature.

Q: What should I do if I don’t see the option to edit my profile?
A: If the profile editing option is unavailable, it may be restricted by the event organizer. Look for a message under 'Edit Profile' for further instructions.

Q: How can I make sure my profile stands out to other participants?
A: Ensure your profile is complete by filling out all the available fields, adding a professional profile picture, and embedding a relevant video if possible. Use the custom fields to accurately represent your products or services.

Q: Why can’t I update certain fields in my profile?
A: Certain fields may be locked or pre-defined by the event organizer. If you encounter this, follow the instructions provided under 'Edit Profile' or contact the event organizer.

Q: I can't see the sessions that I'm speaking at when I view my own profile. Is there something wrong?
A: Not to worry, this is how the platform is designed! When you view your own profile, the sessions you've added won't be displayed. However, other users can see them when they view your profile.

Q: I can see my phone number and email address (contact details) when previewing my profile. Can other people see them?
A: You might be able to see your own contact details on your profile, but whether others can see them depends on a combination of your personal privacy settings and the event's overall privacy rules. To check your settings, go to Edit Profile and look for the Contact Details section, where you can usually choose to share your contact info with everyone, only your connections, or no one at all. Again, the event organizer may have chosen to limit these options.

Q: Why can’t I add symbols or special characters to my name?

A: Event platform does not allow symbols at the beginning of names to ensure fair sorting in participant lists. Any unsupported characters will be removed automatically.

Q: My name appears locked, and I can’t edit it. What should I do?

A: The event organizer may have restricted name edits. Check the message under "Edit Profile" for instructions, or contact the event organizer for updates.

Q: How can I update my name if it’s incorrect?

A: If your name is locked and incorrect, you may need to update it through an external registration system. Contact the event organizer for guidance.