How do I set up the AI Assistant for My Event?

The Grip AI Assistant is a powerful tool designed to drive attendee engagement and streamline support by answering standard questions directly within the event platform. Currently, we are rolling this feature out via a pilot program to ensure optimal performance and feedback collection.

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1. Getting Started: The Pilot Phase

We're running a pilot programme to give Organisers the opportunity to test this new feature. 

Privacy Requirements: To participate, organizers must sign a privacy addendum. You will also receive a recommended privacy insert to update your own privacy statements. 

Activation: The Grip team will enable the feature for your specific Customer App. Get in touch with your Grip account manager or contact support@grip.events.

2. Configuring the AI Assistant

Once enabled for your app, you can manage the AI Assistant through a new tab in the Event Setup page of your admin portal. 

Basic Setup

Enable by Event: You have the flexibility to choose which specific events will use the AI Assistant.

Custom Naming: You can give your AI Assistant a unique name to match your event's branding.

Data Types: You can enable the AI assistant by Data Type. (Data types > Open specific Data type Settings page > Navigate to AI toggle). 

Content Sources

To make the assistant more helpful, you can provide it with specific knowledge:

Manual Input: You can add content sources, such as FAQs or additional event information, directly into the admin portal. 

 

3. User Experience and Visibility

The AI Assistant can be accessed by your attendees in several ways:

Web App Side Panel: By default, the assistant appears in the side panel of the web application.

 

Navigation & Home Page: You can create dedicated Navigation Items or Home Page blocks to direct users to the assistant.

 

Mobile App: For mobile users, the Home Page block and Navigation items serve as the primary access points.

 

4. Evaluation and Feedback

To help you understand how attendees are using the tool, the admin portal provides an evaluation view:

Conversation Review: You can review the conversations users are having with the AI Assistant.

Feedback Tracking: You can monitor user feedback to see how well the AI Assistant is solving attendee challenges.

 

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FAQs

Q: Is there an additional cost for the AI Assistant?
A: No, it is currently not a paid feature. Our goal is to drive engagement and learn from user interactions to improve the platform.

Q: Can I limit who sees the AI Assistant?
A: Yes, during setup, you can define which subgroups of people will have access to the AI Assistant within the application. You can use the Data Type permission as detailed in 'Basic Setup' above.