Event Participants
      Back to home
      1. Grip Knowledge Base
      2. Event Participants

      How to manage your account settings on the event platform?

      This guide covers how to update your email, change your password, manage notification preferences, and handle account deletions on the event platform.

      Screenshot 2024-10-11 at 11.40.19Table of Contents

      Note: The features available in Account Settings may vary depending on how the event organizer has setup the platform.

      Updating your email

      To change your email address:

      1. Go to Account Settings.
      2. Enter your current email and password.
      3. Update the email field with your new address.
      4. Verify the change by confirming the new email.

      For more details, visit: How to Change My Email Address

      Changing your password

      To update your password:

      1. Go to Account Settings.
      2. Select Change Password.
      3. Enter your current password, then enter the new password twice.
      4. Click Save to apply the changes. Make sure to choose a strong password.

      For more details, visit: How to Change My Password

      Managing notifications

      Customize your notifications to stay updated:

      • New Chat Messages: Turn this on to get email alerts when you receive new messages from other participants. This helps ensure you don’t miss any communications.
      • Enable Sounds for Notifications: Activate this setting to hear sound alerts for new messages or calls, which is especially helpful during hybrid or private events.

      For more details, visit: How to Manage My Notifications


      For more information on What is an Instant Call and How It Works

      Deleting your account

      To permanently delete your account:

      1. Go to Account Settings and click Delete My Account.
      2. Enter your password to confirm.
      3. Click Delete Account.

      Important: Deleting your account removes all data. If you want to regain access later, you’ll need to contact the support team.

      For more details, visit: How to Delete Your Account and Data

      Frequently Asked Questions

      Q: Can I update my email and password at the same time?
      A: Yes, you can update both through Account Settings, but you’ll need to confirm each change separately.

      Q: What if I accidentally delete my account?
      A: Contact the support team as soon as possible to see if your account can be restored.