How to use company chat as an event participant or company representative

This article explains how event participants and company representatives can use the company chat feature on the desktop web platform.

In this article

• Using company chat as a participant

• Using company chat as a company representative

• Managing notifications

• Key considerations

Using company chat as a participant

Participants can start a conversation with a company in two ways:

1. From a company profile

• Navigate to the company’s profile page

• Click the Message button

• A chat window will appear in the bottom-right corner of the screen

  

2. From a sponsored session banner

• Open the session's sponsorship banner

• Click the Chat button

• The chat window will appear in the bottom-right corner

  

Viewing your messages

• All conversations appear in the Connections tab on the right-hand side of the web platform

• Company responses appear as messages from the company name, not from individual team members

  

Using company chat as a company representative

If you're a company representative with access to My team, you can respond to participant messages directly through the web platform.

How to access company chat

1. Log in to the Grip platform using your registered email and password

2. From the main menu, go to My team

3. Select Company chat

4. The chat window will appear in the bottom-right corner of your screen

Managing conversations

• Any team member can respond to messages

• All replies are sent on behalf of the company

• Messages are shown in a single inbox view, sorted by most recent

• Participants who initiate a chat appear in your Leads tab

Managing notifications

• Your team receives email notifications and in-platform alerts when a new chat is started

• Notifications continue until someone responds to the message

• Once a team member replies, further email notifications for that chat will stop

Key considerations