How to Use Company Chat for Messaging Companies?

In this article, we'll explore how to make the most of the Company Chat feature to engage in direct conversations with companies.

Here's what we'll cover:

• Using Company Chat as a Company Representative
• Using Company Chat as a Participant

Company Chat is currently only available on the web platform and not in the Android or iOS apps. In order to send or respond to a company chat, you’ll need to be logged in to the web platform via your browser.

Using Company Chat as a Company Representative

1. Log in to the platform using your email and the password you created during your initial login.

2. Navigate to the Teams section of the platform.

3. On the left-hand side of the page, locate and select "Company Chat."

4. Click on "Chat" to initiate and respond to messages. A chat box will appear in the bottom right corner of the page.

Notifications

You and your team members will receive notifications when a new person initiates a chat with your company. These notifications will be sent via email and will also appear as new items in your notifications list if you're logged into the web platform.

You'll be notified of every unanswered message sent to your company to ensure company representatives stay up-to-date and prevent attendees from feeling ignored. Once you or another team member responds, we'll stop sending email notifications for that particular chat.

Using Instant Company Chat as a Participant

Participants can access the Instant Company Chat function in two primary ways:

• On the Company Profile

Visit the company's profile page and click on the message button. A chat box will appear in the bottom right corner of the page.

• Inside a Session Sponsorship Banner

For sessions sponsored by a company, open the sponsorship banner and click the "Chat" button. A chat box will appear in the bottom right corner of the page.