--- title: How to use company chat as an event participant or company representative description: This article explains how event participants and company representatives can use the company chat feature on the desktop web platform. --- [Skip to content](https://support.grip.events/how-to-use-the-instant-company-chat-function#main-content) [![Grip-Vertical-Logo-Purple-1.png\]](https://support.grip.events/hs-fs/hubfs/Grip-Vertical-Logo-Purple-1.png?width=23&height=34&name=Grip-Vertical-Logo-Purple-1.png)](https://support.grip.events/?hsLang=en) - [EVENT PARTICIPANT: GET HELP](https://share.hsforms.com/1-lydyoYDTxesUecWSiACWAcomhj) - [EVENT ORGANISER: GET HELP](https://share.hsforms.com/10sOhGhwFQIWjGMDJPxmjbAcomhj?__hstc=193303666.01968b48a56d3c61cbc83cbe4252ad11.1741013975689.1751443637200.1751448757763.154&__hssc=193303666.17.1751448757763&__hsfp=3075744378) Open main navigation Close main navigation - [EVENT PARTICIPANT: GET HELP](https://share.hsforms.com/1-lydyoYDTxesUecWSiACWAcomhj) - [EVENT ORGANISER: GET HELP](https://share.hsforms.com/10sOhGhwFQIWjGMDJPxmjbAcomhj?__hstc=193303666.01968b48a56d3c61cbc83cbe4252ad11.1741013975689.1751443637200.1751448757763.154&__hssc=193303666.17.1751448757763&__hsfp=3075744378) Hello. How can we help you today? - There are no suggestions because the search field is empty. 1. [Grip Knowledge Base](https://support.grip.events/?hsLang=en) 2. [EVENT PARTICIPANTS](https://support.grip.events/event-participants?hsLang=en) 3. [Networking on the platform](https://support.grip.events/event-participants?hsLang=en#networking-on-the-platform) # How to use company chat as an event participant or company representative ## This article explains how event participants and company representatives can use the company chat feature on the desktop web platform.   **Note:** Company Chat is only available on the **web version** of the platform. It is **not supported** on the Android or iOS apps. #### In this article - [Using company chat as a participant](https://support.grip.events/how-to-use-the-instant-company-chat-function#using-company-chat-as-a-participant) - [Using company chat as a company representative](https://support.grip.events/how-to-use-the-instant-company-chat-function#using-company-chat-as-a-company-representative) - [Managing notifications](https://support.grip.events/how-to-use-the-instant-company-chat-function#managing-notifications) - [Key considerations](https://support.grip.events/how-to-use-the-instant-company-chat-function#key-considerations) ### Using company chat as a participant Participants can start a conversation with a company in two ways: #### 1. From a company profile - Navigate to the company’s profile page - Click the **Message** button - A chat window will appear in the bottom-right corner of the screen ![Screenshot 2025-06-09 at 22.33.13](https://support.grip.events/hs-fs/hubfs/Screenshot%202025-06-09%20at%2022.33.13.png?width=600&height=283&name=Screenshot%202025-06-09%20at%2022.33.13.png) #### 2. From a sponsored session banner - Open the session's sponsorship banner - Click the **Chat** button - The chat window will appear in the bottom-right corner ![Screenshot 2025-06-04 at 21.27.43](https://support.grip.events/hs-fs/hubfs/Screenshot%202025-06-04%20at%2021.27.43.png?width=600&height=211&name=Screenshot%202025-06-04%20at%2021.27.43.png) ### Viewing your messages - All conversations appear in the **Connections** tab on the right-hand side of the web platform - Company responses appear as messages from the company name, not from individual team members ![Screenshot 2025-06-06 at 14.36.56](https://support.grip.events/hs-fs/hubfs/Screenshot%202025-06-06%20at%2014.36.56.png?width=600&height=351&name=Screenshot%202025-06-06%20at%2014.36.56.png) ### Using company chat as a company representative If you're a company representative with access to **My team**, you can respond to participant messages directly through the web platform. #### How to access company chat 1. Log in to the Grip platform using your registered email and password 2. From the main menu, go to **My team** 3. Select **Company chat** 4. The chat window will appear in the bottom-right corner of your screen![Screenshot 2025-06-04 at 21.43.05](https://support.grip.events/hs-fs/hubfs/Screenshot%202025-06-04%20at%2021.43.05.png?width=600&height=263&name=Screenshot%202025-06-04%20at%2021.43.05.png) #### Managing conversations - Any team member can respond to messages - All replies are sent on behalf of the company - Messages are shown in a single inbox view, sorted by most recent - Participants who initiate a chat appear in your **Leads** tab![Screenshot 2025-06-09 at 22.04.38](https://support.grip.events/hs-fs/hubfs/Screenshot%202025-06-09%20at%2022.04.38.png?width=600&height=297&name=Screenshot%202025-06-09%20at%2022.04.38.png) **Note**: Starting a chat or clicking “Interested” does **not** automatically convert a participant into a contact #### Managing notifications - Your team receives **email notifications** and in-platform alerts when a new chat is started - Notifications continue until someone responds to the message - Once a team member replies, further email notifications for that chat will stop **Note:** If you’re not receiving notifications, it may be because the event organiser has disabled them. Contact the organiser for confirmation. #### Key considerations | Feature | Details | | --- | --- | | Platform availability | Web only. Company chat is not supported on mobile apps | | Message sender identity | All replies come from the company, not from individual representatives | | Notification behaviour | Stops once a message has been answered | | Lead visibility | Chatting adds the participant to your **Leads** tab, not to contacts automatically |     - [EVENT PARTICIPANTS](https://support.grip.events/event-participants?hsLang=en#main-content) - [Logging in](https://support.grip.events/event-participants?hsLang=en#logging-in) - [Managing your profile](https://support.grip.events/event-participants?hsLang=en#managing-your-profile) - [Networking on the platform](https://support.grip.events/event-participants?hsLang=en#networking-on-the-platform) - [Virtual events](https://support.grip.events/event-participants?hsLang=en#virtual-events) - [Exports](https://support.grip.events/event-participants?hsLang=en#exports) - [Event Exhibitors and Sponsors](https://support.grip.events/event-participants?hsLang=en#event-exhibitors-and-sponsors) - [GRIP ENGAGE](https://support.grip.events/grip-engage?hsLang=en#main-content) - [Event Setup & Configuration](https://support.grip.events/grip-engage?hsLang=en#event-setup-configuration) - [Profile & Data Management](https://support.grip.events/grip-engage?hsLang=en#profile-data-management) - [Integrations & APIs](https://support.grip.events/grip-engage?hsLang=en#integrations-apis) - [Event Design & Branding](https://support.grip.events/grip-engage?hsLang=en#event-design-branding) - [Event Agenda](https://support.grip.events/grip-engage?hsLang=en#event-agenda) - [Event Engagement](https://support.grip.events/grip-engage?hsLang=en#event-engagement) - [Grip Support](https://support.grip.events/grip-engage?hsLang=en#grip-support) - [MustMeet](https://support.grip.events/grip-engage?hsLang=en#mustmeet) - [Mobile App Management](https://support.grip.events/grip-engage?hsLang=en#mobile-app-management) - [Insights & Reporting](https://support.grip.events/grip-engage?hsLang=en#insights-reporting) - [GRIP MANAGE](https://support.grip.events/grip-manage?hsLang=en#main-content) - [Grip Manage - Integrations](https://support.grip.events/grip-manage?hsLang=en#grip-manage-integrations) - [Grip Manage - Company Portal](https://support.grip.events/grip-manage?hsLang=en#grip-manage-company-portal) - [Grip Manage - Emails](https://support.grip.events/grip-manage?hsLang=en#grip-manage-emails) - [Grip Manage - Registration](https://support.grip.events/grip-manage?hsLang=en#grip-manage-registration) - [Grip Manage - Side Events](https://support.grip.events/grip-manage?hsLang=en#grip-manage-side-events) - [Grip Manage - LQT](https://support.grip.events/grip-manage?hsLang=en#grip-manage-lqt) - [Integrations](https://support.grip.events/integrations?hsLang=en) - [MustMeet](https://support.grip.events/mustmeet?hsLang=en) - [Event Organizers](https://support.grip.events/event-organizers?hsLang=en) - [Grip MCP](https://support.grip.events/grip-mcp?hsLang=en#main-content) - [Grip Organiser MCP](https://support.grip.events/grip-mcp?hsLang=en#grip-organiser-mcp) [![Chill listening crop-3](https://support.grip.events/hs-fs/hubfs/Grip-logo-512x512-light-1.png?width=24&height=24&name=Grip-logo-512x512-light-1.png "Chill listening crop-3")](https://www.grip.events) Grip Help Center Copyright © 2025, Grip