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      How can I change or reset my password?

      This article explains how to change or reset your password if your event uses standard login credentials.

      For some events, users can change their password within the platform. However, whether you can do this depends on the login method set by your event organizer. If your event uses Single Sign-On (SSO) or another alternative login method, the option to change your password will not be available. In such cases, you will need to contact your event organizer for help.

      If your event uses standard login credentials, follow the instructions below to change your password.

      In this article, you will learn:

      Can I change my password?

      If your event uses standard login credentials, you can change your password directly in the platform. However, if your event uses Single Sign-On (SSO) or another alternative login system, you will not see the option to change your password, and you’ll need to contact your event organizer for assistance.

      There are three ways to change your password if you're using standard login:

      1. Reset it via a link sent to your email after entering an incorrect password during login.
      2. Update it in the "Edit Profile" section within your account.
      3. Contact support and request a password reset by emailing Contact Us form.

      How to change your password from the login page

      1. Open the login page and attempt to log in:
        Enter the email address you used to register for the event, then press the "Email me a password reset link" button. Screenshot 2024-09-05 at 09.28.21

      2. Open the password reset email:
        Check your inbox for the password reset email. Click the "Reset your password" button to go to a secure page where you can enter a new password.

      3. Enter your new password:
        On the password reset page, fill in the required fields with your new password and click "Reset Password."

      4. Log back in:
        After resetting your password, you’ll see a success message. Click "Start Networking" to return to the login page and enter your new password to access your account.

      How to change your password from within your account

      1. Navigate to your 'Profile':
        Log in to the platform using your current password. Click on the "Profile" tab located in the top-right corner of the page to go to the 'Edit Profile' section.

      2. Change your password:
        In the left-hand navigation bar, click the "Account Settings" link. Enter your current password and your new password in the provided fields, then press "Save Password." Your password will now be updated. ezgif.com-video-to-gif-converter (1)

      Note: If you don’t see the "Change Password" option, it may be disabled for your event.

      Important: If you need to claim your account, refer to the instructions in your Welcome Email.

      FAQs

      Q: Can’t find the "Change Password" option?

      • A:Your event may be using SSO or another login method, which disables the option to change your password. Contact your event organizer for help.

      Q: I forgot my password and can't access my account. What should I do?

      • A: Use the "Forgot or don’t know your password?" option on the login page to receive a reset link via email.

      Q: Can I change my password at any time?

      • A: Yes, if your event uses standard login credentials. You can update your password anytime through the "Account Settings" section or by requesting a reset via the "Forgot Password" prompt.