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      How can I change or reset my password?

      This article explains how to change or reset your password if your event uses standard login credentials.

      For some events, users can change their password within the platform. However, whether you can do this depends on the login method set by your event organizer. If your event uses Single Sign-On (SSO) or another alternative login method, the option to change your password will not be available. In such cases, you will need to contact your event organizer for help.

      If your event uses standard login credentials, follow the instructions below to change your password.

      In this article, you will learn:

      Can I change my password?

      If your event uses standard login (email and password), you can reset or change your password using one of the methods below.

      Note: If your event uses Single Sign-On (SSO) , you will not be able to reset your password through the platform. In that case, please contact your event organizer for assistance. You might recognise SSO login if the system takes you to another page to put in your login credentials.

      How to Reset Your Password

      If you’re unable to log in:

      1. Go to the login page.

      2. Enter your registered email address.

      3. Click "Email me a password reset link."

      4. Open the email and follow the link to set a new password.

      How to Change Your Password (While Logged In)

      1. Log in to your account on the web platform.

      2. Go to your profile and click "Edit Profile."

      3. Update your password in the relevant field and save your changes.


      How to change your password from the login page

      If you need to reset your password before logging in, follow these steps:

      1. Open the login page and attempt to log in:
        Enter the email address you used to register for the event, then press the "Email me a password reset link" button. Screenshot 2024-09-05 at 09.28.21

      2. Open the password reset email:
        Check your inbox for the password reset email. Click the "Reset your password" button to go to a secure page where you can enter a new password.

      3. Enter your new password:
        On the password reset page, fill in the required fields with your new password and click "Reset Password."

      4. Log back in:
        After resetting your password, you’ll see a success message. Click "Start Networking" to return to the login page and enter your new password to access your account.

      How to change your password from within your account

      1. Navigate to your 'Profile':
        Log in to the platform using your current password. Click on the "Profile" tab located in the top-right corner of the page to go to the 'Edit Profile' section.

      2. Change your password:
        In the left-hand navigation bar, click the "Account Settings" link. Enter your current password and your new password in the provided fields, then press "Save Password." Your password will now be updated. ezgif.com-video-to-gif-converter (1)

      Note: If you don’t see the "Change Password" option, it may be disabled for your event.

      Important: If you need to claim your account, refer to the instructions in your Welcome Email.

      FAQs

      Q: Can’t find the "Change Password" option?

      • A:Your event may be using SSO or another login method, which disables the option to change your password. Contact your event organizer for help.

      Q: I forgot my password and can't access my account. What should I do?

      • A: Use the "Forgot or don’t know your password?" option on the login page to receive a reset link via email.

      Q: Can I change my password at any time?

      • A: Yes, if your event uses standard login credentials. You can update your password anytime through the "Account Settings" section or by requesting a reset via the "Forgot Password" prompt.