Grip Knowledge Base

Event Organizers

Engage

Overview of Grip Emails

Grip has a wide variety of emails that are sent automatically on a personaliszed basis and can be triggered in-bulk from the Grip Dashboard. In this article, you'll find:

INFORMATION IN THIS ARTICLE

Overview of Grip Emails
Email Examples
Organizer Email Settings
Automated Emails
Chat Message Emails - when do we send them?
Email Security
SSO Email Differences

It is important to note that beyond changing colours and logos, emails cannot be customised by individual clients with the exception of Welcome Email 1 and 5, which the text can be customised within the Dashboard.

Email Overview

Email Type	Email name	Email description	Trigger
Welcome	Welcome Email 1	Our default welcome used by the majority of events to notify their attendees of the Grip Matchmaking Solution.	Either triggered when new users is added or in-bulk from the dashboard.
Welcome	Welcome Email 2	The more direct, slightly shorter version of our welcome email.	Either triggered when new users is added or in-bulk from the dashboard.
Welcome	Welcome Email 3	A longer version of the welcome email, that has more information and individual steps of how to get started.	Either triggered when new users is added or in-bulk from the dashboard.
Welcome	Welcome Email 5	A longer version of the welcome email, that has more information and individual steps of how to get started. The auto-generated recommendations section will not appear in customised emails.	Either triggered when new users is added or in-bulk from the dashboard.
Welcome	Welcome Email 6	The same as Welcome Email 5, but without the 'Download the App' section.	Either triggered when new users is added or in-bulk from the dashboard.
Reminder	Claim Profile	Alternative way to get people to join the platform by incentivising them to ‘claim’ their profile.	Either triggered when new users are added or in-bulk from the dashboard.
Meeting	Meeting in 10 Minutes	Send 10 minutes before an upcoming scheduled meeting to remind a user of an upcoming meeting.	When you have a scheduled meeting upcoming.
Meeting	Meetings Summary	Summary of the pending meetings, send automatically on Mondays, Wednesdays, and Fridays at 1pm UTC.	When you have pending meetings that need a reply.
Meeting	Meeting Rescheduled	Transactional email notifying the user their meeting having been rescheduled.	When someone has rescheduled meeting with you.
Meeting	Meeting Accepted	Transactional email notifying the user of their meeting having been accepted.	When someone has accepted your meeting request (includes ICS file)
Meeting	Meeting Requested	Transactional email notifying the user of a meeting that has been requested with them.	When someone has requested a meeting with you.
Meeting	Meeting Cancelled	Transactional email notifying the user of an accepted meeting being cancelled, or if a requested meeting has been declined	When someone has cancelled or declined a meeting with you.
Engagement	Connection Established	Transactional email notifying the user that they have a new connection.	When someone has swiped 'interested' back to you.
Engagement	People Swiping You	Periodic transactional email when a significant number of new people has swiped interested on you.	When 1, 5, 15, 25, etc people has swiped 'interested' on you via recommendations
Engagement	Meeting Attendee Has Arrived	For virtual meetings only, a transactional email notifying the user that the other user in the meeting has arrived.	When the person you are meeting with has entered the meeting room before you
Engagement	Password Reset	Email triggered by users to reset their password if forgotten	Manually triggered by users on the login page on Desktop and/or App
Engagement	Coming up Soon	5 minutes before the start of a session that you're attending we send an email with a link to the session	Automatically, 5 minutes before the start time of the session

Email Examples

Welcome Email 1 (Example)

Welcome Email 2 (Example)

Welcome Email 3 (Example)

Welcome Email 5 (Example)

Welcome Email 6 (Example)

Claim Profile (Example)

Meeting in 10 Minutes (Example)

Meetings Requested (Example)

Meetings Accepted (Example)

Meetings Rescheduled (Example)

Meetings Cancelled (Example)

Meetings Summary (Example)

Connection Established (Example)

People Swiping You (Example)

Meeting Attendee Has Arrived (Virtual) (Example)

Reset Password Email (Example)

Session Coming up Soon (Example)

Organizer email settings

* Please not that this disabling emails setting will not impact emails to sponsor or exhibitor reps invited to join a Grip Team in your event.

Automated Emails

Automated emails are split into 3 categories:

Meeting emails
Engagement emails &
System emails

Meeting emails

Engagement Emails

System Emails

Chat Message Emails

The below grid shows when we send the chat message emails. As you can see, they are only sent if the recipient is on the web platform and has not used the mobile app.

The sender of the message is using:	Recipient Has Used Web Before	Used iOS Before	Used Android Before	Send Email Chat:
Web	Yes	No	No	Yes
Web	Irrelevant	Yes	No	No
Web	Irrelevant	Yes	Yes	No
Web	Irrelevant	No	Yes	No
iOS or Android	Irrelevant	Irrelevant	Irrelevant	No

Email Security

Some actions around meetings can be taken inside emails without logging into the platform. This is to provide a seamless user experience. The only actions that can be taken are the ability to Accept or Decline a Pending Meeting. This means, that if a user forwards the email to someone else they would be able to accept or decline a meeting on their behalf. Beyond this specific user experience improvement, no actions can be taken without the user being logged into the platform.

SSO Email Differences

For Single Sign On applications, there are two differences with emails:

No pre-population of Emails and BadgeIDs. This is to make sure that any sensitive information that might be stored in the BadgeID field is not exposed to end users.
No Message and View buttons on emails. This is inline with the above change, due to being unable to pre-populate the information for the seamless viewing and messaging on meetings, we've also hidden the View/Message buttons in meeting request emails.