In this document, we outline the various definitions that apply to contracts and the overall Grip platform.
Product Definitions
Application Licence:
- Training, support, and a dedicated Delivery Team
- Grip AI-Powered Matchmaking Engine
- Meeting Scheduling and Video Calls
- Multi-Person Meetings
- Speed Networking
- Virtual Roundtables
- Event Agenda and Speaker Profiles
- Live Session Chat, Q&A and Polling
- 10 Data Types
- Participant, Company and Item Profiles
- Grip Teams for Exhibitor and Sponsor Success
- 1 Custom Web Domain
- 1 Custom Email Domain
License Add-Ons
| Badge Scanning | The Badge Scanning functionality being available on the Branded Mobile App. Services include mapping the ScanID during the integration process and testing with the reg provider. |
| Engagement Hub | Enable and configure the Engagement Hub |
| Multi-Language Functionality | Application configuration to support an extra language User and Metadata mapping in multi-language Testing of multi-language profile and data |
| Teams Monetization | Agreement with the client on packages Configuration of Monetisation Packages and settings |
| Branded White Label Mobile App | The creation and maintenance of a Branded Mobile App for iOS and Android with Quarterly App Updates. Fixed-mobile assets such as the App Logo can be provided Once. Additional updates to app branding will be charged separately. |
| Additional Meeting Days | The configuration of additional meeting days and locations within your Event. |
| Custom Email Subdomain | Additional email domain to be configured and supported for the duration of the Contract. |
| Custom Web App Domain | Additional custom platform URL subdomain supported for the duration of the Contract |
| MustMeet Functionality | Configuration, data integration, pre-scheduler set-up/configuration, testing of MustMeet platform |
| Grip Mobile App Usage | Addition of Grip-branded (not client-branded) mobile application. Only for basic event structures. |
| 1,000 Active Event Participants | 1,000 active event participants across the duration of the Contract. All active profiles that exceed the bundle are charged at the PAYG rate unless a new participant bundle is purchased. |
| 5,000 Active Event Participants | 5,000 active event participants across the duration of the Contract. All active profiles that exceed the bundle are charged at the PAYG rate unless a new participant bundle is purchased. |
| 25,000 Active Event Participants | 25,000 active event participants across the duration of the Contract. All active profiles that exceed the bundle are charged at the PAYG rate unless a new participant bundle is purchased. |
| 50,000 Active Event Participants | 50,000 active event participants across the duration of the Contract. All active profiles that exceed the bundle are charged at the PAYG rate unless a new participant bundle is purchased. |
| 100,000 Active Event Participants | 100,000 active event participants across the duration of the Contract. All active profiles that exceed the bundle are charged at the PAYG rate unless a new participant bundle is purchased. |
| PARTICIPANT BUNDLE - Pay As You Go - Active | Pay as you go price per active event participant. Requires to be paid and invoiced within 1-month post-event. |
Floorplan Product Definitions
| Interactive Floorplan Small with No Import | - Create your map in EXPOFP - Custom Data push of Exhibitor Profiles (with booth locations) and Session Locations from Grip into ExpoFP - 1 Floor - No Logos - 100 Booths Max - 8 Weeks Lead Time - No floorplan import from external floorplan (e.g. DWG/AutoCAD) |
| Interactive Floorplan Standard with Supported Technical Provider Import | - Import your map to ExpoFP from Supported Technical Plan Provider (CoConnex) - Custom Data push of Exhibitor Profiles (with booth locations) and Session Locations from Grip into ExpoFP - 1 Floor - Part of the CoConnex Import - 250 Booths Max - 8 Weeks Lead Time |
| Interactive Floorplan Large with Supported Technical Provider Import | "- Import your map to ExpoFP from Supported Technical Plan Provider (CoConnex) - Custom Data push of Exhibitor Profiles (with booth locations) and Session Locations from Grip into ExpoFP - 1 Floor - Part of the CoConnex Import - 1,000 Booths Max - 8 Weeks Lead Time |
| Interactive Floorplan Standard with Technical Floorplan Import | - Import your map to ExpoFP from AutoCad/DWG with one MAJOR update of the complete map and one pre-show tracked changes manual update pre-show. - Custom Data push of Exhibitor Profiles (with booth locations) and Session Locations from Grip into ExpoFP - 3 Floors - 50 Logos - 250 Booths Max - 8 Weeks Lead Time |
| Interactive Floorplan Large with Technical Floorplan Import | - Import your map to ExpoFP from AutoCad/DWG with one MAJOR update of the complete map and one pre-show tracked changes manual update pre-show. - Custom Data push of Exhibitor Profiles (with booth locations) and Session Locations from Grip into ExpoFP - 3 Floors - 50 Logos - 1,000 Booths Max - 8 Weeks Lead Time |
| Interactive Floorplan Large with Custom Technical Provider Import | - Import your map automatically from a unsupported technical floorplan system - Custom Data push of Exhibitor Profiles (with booth locations) and Session Locations from Grip into ExpoFP - 3 Floors - 50 Logos - 1,000 Booths Max - 8 Weeks Lead Time |
| Interactive Floorplan Custom Usage | Out of package scope ExpoFP Floorplan usage. The request falls outside of the pre-defined floorplan packages, a custom statement of work / scoping needs to be completed by a solutions manager. |
| Support for Crowd Connected in the Mobile App | - Support for Crowd Connected inside the Grip mobile app - Configuration of Location-based Push Notifications with CrowdConnected - Support, Maintenance and Quality Control of the CrowdConnected Services in the Mobile App - Management of the relationship between CrowdConnected and Interactive Floorplan - This does not include the cost for Crowd Connected, this needs to be agreed upon separately with Crowd Connected |
Video Streaming Product Definitions
| Video Calling [Firewall-proof} | Usage of Vonage virtual meeting rooms across all events within your Contract |
| Video Library Add-On | 100 Hours of Content in the Video Library which includes video indexing, transcription and analytics. The Content is either Streamed Content using the Streaming Add-On or can be uploaded from the Dashboard. |
| Video Library Hours Bundle | Additional 100 Hours of Content in your Video Library requires the Video Library Add-On |
| Video Streaming Large | Up to 10,000 concurrent viewers and 100 Hours of Live Stream Content. |
| Video Streaming Standard | Up to 1,000 concurrent viewers and 100 Hours of Live Stream Content. |
| Video Streaming Hours Bundle | Additional 100 Hours of Content Streaming. Requires the Streaming Standard or Streaming Large Add-On |
Standard Support
By purchasing a licence with Grip, you will receive the following support:
- A dedicated Project Manager during the implementation phase of your event and will work on configuration, data integrations/uploading and troubleshooting.
- Two hours a week are included during the implementation phase for a maximum period of 6 weeks. You will also have a weekly status call of 30 minutes.
- A dedicated Client Success Manager during the implementation phase of your event and will work on building marketing materials, training the show team on the Grip Dashboard and achieving alignment of your event goals and the implementation of Grip. The Customer Success Manager can also do a single Exhibitor Webinar training which can be delivered leading up to the event.
- One hour a week is included during the implementation phase for a maximum period of 8 weeks.
If you need additional hours of Project Management or Customer Success Management support, this will be charged for by Grip unless otherwise agreed in writing.