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      Setting up and Using Coupons in Grip Manage

      This guide explains the setup and functionality of the different types of coupons, including Ticket, Buy One Get One (BOGO) coupons, Bundle coupons, and Multi coupons. Each type serves a distinct purpose and can be configured

      Creating Coupons

      You can create coupons from the admin interface of Grip Manage by going to Registration > Coupons and clicking on "Add Coupon" in the top right.

      You'll notice that the model that opens has a dropdown for 3 options, Ticket, Bogo, Bundle. The fourth option (Multi-Coupon) can be access from the downward chevron next to the "Add Coupon" button.

      General Coupon Features:

      • Coupon Code: The code that is inside the URL when coupon or needs to be entered in the registration app to apply the discount.
      • Coupon Label: The label shown in the registration app after the coupon is applied to the ticket.
      • Pricing Options
        • Fixed Price: A fixed price for the ticket you're purchasing
        • Amount Off: A fixed discount for the ticket you're purchasing
        • Percent Off: A percentage discount for the ticket you're purchasing

      Where can the Coupon Code be entered?

      By going to Event Settings > Registration > Settings and scrolling down to the Event Curry & Taxes section you can see 4 toggles that control where coupons can be entered during the registration process.

       

      1. Ticket Coupons

      Ticket Coupons are the most general type of Coupon and can be used to give a straightforward discount in the form of an amount off, percentage off or a different ticket price all together.

      2. Buy One Get One (BOGO) Coupons

      BOGO coupons allow attendees to receive an extra ticket free when they purchase a ticket. Here’s a step-by-step on setting up a BOGO coupon:

      • Coupon Setup:
        • Start by selecting the "BOGO" option under the Coupons section.
        • Set the ticket limit to define how many tickets can be purchased with this coupon.
        • Choose between a fixed price or a percentage discount.
        • For example, if the limit is set to 10, a user purchasing 10 tickets will be charged for only 5, effectively receiving five tickets free.
        • Note: If the user buys an odd number of tickets, the last ticket will not be discounted.

      Link to a Bogo Coupon

      Bogo Example



      3. Bundle Coupons

      Bundle coupons allow users to purchase multiple tickets at a fixed price.

      • Coupon Setup:
        • Choose the "Bundle" option when creating a coupon.
        • Specify the fixed price and set a quantity of tickets per bundle (e.g., 3 tickets for $20).
        • The system will enforce the bundle pricing strictly to the selected number of tickets.
        • Example: If a bundle is set up for three tickets at $20, purchasing three tickets will apply the $20 rate. An additional ticket would not receive the discounted price unless it falls within a separate bundle.
      • Limitations:
        • Bundle discounts are only applied in even multiples. For example, a user buying an additional ticket outside the set bundle quantity will pay the full price for that extra ticket.

      Link to Bundle Coupon (4 tickets for $30)

      4. Multi Coupons

      Multi Coupons are advanced coupons that allow multiple discount conditions within one code, depending on various factors such as ticket count or date of purchase.

      • Coupon Setup:

        • Select "Multi" as the coupon type and specify a single code that activates different discount options based on ticket quantity or specific criteria.
        • Multi coupons require that all individual coupons within the multi-coupon are of the same type (e.g., all bundle coupons).
        • Example: For a "Multi" coupon, configure two bundles within one coupon code:
          • Bundle 1: 3 tickets for $20
          • Bundle 2: 4 tickets for $30
        • When a user redeems this code, the discount will change depending on the total tickets purchased.

      • Testing Multi Coupons:

        • Ensure to test multi-coupons to verify that conditions trigger correctly. If issues are detected, make sure each bundled condition follows the set rules.

      Link to 3 for $20 and 4 for $30 multi-coupon (use the QTY number to see how the bundle switches)

      4. Troubleshooting Common Issues

      • Incorrect Pricing on Odd Numbers: In BOGO or bundle setups, any ticket purchased outside the bundle (such as an odd number purchase) will not receive a discount.
      • Multi-Coupon Refresh: Occasionally, Multi Coupons may not update immediately after a change. A quick page refresh may resolve this.
      • Setting Up Restrictions: The system currently requires the same type of discount in a multi-coupon; mixed types may not work correctly.

      5. FAQs

      • Can I mix coupon types in a Multi Coupon?

        • No, all discounts in a multi-coupon must be the same type to work as expected.

      • What happens if I set up a BOGO coupon with a large ticket limit?

        • The discount will apply in multiples of two up to the limit set. For example, if the limit is 10, up to five tickets will be discounted.

      • Do I need to test my Multi Coupons after setup?

        • Yes, testing ensures that the coupon applies as expected. Errors or unexpected results can often be resolved with a quick refresh.

      Conclusion

      Coupons in Grip Events allow for flexible ticket pricing options. By understanding and setting up BOGO, Bundle, and Multi Coupons appropriately, you can offer enticing deals while maintaining control over ticket limits and pricing. If any issues arise, remember to refresh and check each coupon setup thoroughly.

      For more help, contact our support team at support@grip.events.