In this article, we will explore the types of questions that are best directed to the event organizer’s support team rather than Grip's technical support.
At Grip, we specialize in providing technical support for the platform you use during events. However, certain questions related to the event itself—such as logistics, accommodations, and schedules—are better handled by the event organizer. Knowing when to reach out to the organizer can save time and ensure you get the right information quickly.
Table of Contents:
- Common Event-Related Inquiries
- Why Some Questions Are Redirected
- How We Handle Your Queries
- Getting Further Assistance
Common Event-Related Inquiries
Here are some examples of questions that are typically best handled by the event organizer’s support team:
-
Hotel Reservations and Event Logistics:
Example: "Do I need to arrange my own hotel reservation, or is it included with my attendance?" - Ticket Receipts:
Example: "Can you provide me with my ticket receipt?" -
Visa Information:
Example: "Can you provide details about visa requirements for the event?" - Not registered:
Example: "I am trying to access the app for the X conference and it says my email is not registered for event." -
VIP Access:
Example: "Why don’t I have access to VIP attendee information?" -
Receipts and Payments:
Example: "Could you send me a receipt for my ticket?" -
Badge Collection:
Example: "Where can I collect my physical badge?" -
Login Issues:
Example: "I’m unable to log in."
Note: If we have your registration details, we can assist with login issues. However, in some cases, the event organizer may need to confirm your access and ensure you’re added to the platform.
Why Some Questions Are Redirected
Our primary role at Grip is to ensure the smooth operation of the platform, helping you navigate and utilize its features effectively. However, event-specific details like accommodations, event schedules, and badges are managed by the event organizer. They have the precise information and authority to address these inquiries.
How We Handle Your Queries
When you reach out to us with a question that falls under the event organizer's domain, we will forward your query to their support team. We’ll also notify you of this action so you know who will be handling your request moving forward. This process ensures that your question is addressed by the most knowledgeable team as quickly as possible.
Please note that it’s crucial to follow up directly with the customer support email we’ve provided from that point onward.
Getting Further Assistance
For any technical issues related to the Grip platform, feel free to contact us directly. We’re here to help with any technical questions or issues you may encounter. For event-related questions, we recommend contacting the event organizer’s support team at the email or contact details they’ve provided.