Event Participants
      Back to home
      1. Grip Knowledge Base
      2. Event Participants

      Understanding When Your Questions May Be Forwarded to the Event Support Team

      At Grip, we specialize in providing technical support for the event platform, including assistance with login issues, profile setup, lead management, meeting scheduling, and platform navigation.

      However, some questions are better addressed by the event organizer’s support team. These are typically questions related to logistics, registration details, or venue arrangements. Understanding the difference can help you get accurate assistance faster.

       

      Table of Contents

      • What Falls Under Event Logistics?

      • Why Some Questions Are Redirected

      • How We Handle Your Queries

      What falls under event logistics?

      Event logistics refers to any detail related to attending or participating in the event, rather than using the Grip platform itself. These questions are usually managed by the event organizer, not the Grip support team.

      Common event logistics topics include:

      • Venue access and opening hours

      • Hotel reservations and accommodations

      • Visa or travel documentation

      • Registration confirmations or coworker registration

      • Tickets, receipts, and invoices

      • Parking and transportation details

      • Dress code and accessibility options

      • Food and catering

      • Badge collection or printing

      • VIP access or invitation-only sessions

      • Event cancellation or schedule changes

      • Post-event access to speaker presentations

      • Networking opportunities

      • Luggage storage

      • On-site contact information

      💡 Example:
      "Where can I collect my badge?"
      This is an event logistics question and should be directed to the event organizer.

      Why some questions are redirected

      The Grip support team focuses solely on technical support related to the event platform. We do not have access to information about:

      • Event venues or schedules

      • Registration/payment records

      • Accommodation arrangements

      • Speaker or session content distribution

      These areas are entirely managed by the event organizer’s team, who are best equipped to provide accurate and timely information.

      How we handle your queries

      When you contact Grip Support:

      1. Provide the event name, your email address, and a clear description of your question.

      2. Our team will review the inquiry to determine if it falls within Grip’s scope.

      3. If your question is event-specific (logistics-related), we will:

        • Let you know it’s outside our support scope

        • Forward the query to the event organizer's support team, if contact information is available

        • Notify you of the handoff so you can follow up if needed

      This process ensures your question is handled by the team with the correct access and authority.