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      User Access Roles in the Grip Dashboard

      This article explains how to add and edit admin access levels in the Grip dashboard, as well as how to enable and use Multi-Factor Authentication (MFA) for enhanced security.

      In This Article

      Admin Access Roles

      Grip provides different admin access levels to control what each user can see and do in the dashboard.


      Role Access Level
      Super Admin Reserved for Grip internal use only.
      Implementation Partner Admin Exclusive to Grip Partners. Full dashboard and API access, including “Test User” toggle, Meetings Settings, and App Config & Special Actions.
      App Admin Full dashboard access with read-only access to their own API Access Token. Full API endpoint access.
      Matchmaking Client Access to Insights and event data in the dashboard.
      Event Expert Full access to a single event, including type settings.
      Event Expert+ Enhanced Event Expert access, including type settings.
      Event Owner Read-only access to the dashboard. Access to GET API endpoints.
      Registration Provider Access to Profile Dashboard section only. Read-only access to their own API Access Token. Limited data management API access (GET, POST, PATCH, DELETE).
      Analytics User, Meeting Provider, Notification Provider API-only roles that do not provide dashboard access. These can be ignored for dashboard management.

      How to add a dashboard admin

      To give a user access to the Grip dashboard, follow these steps:

      1. Go to the "Admin Access" section in the dashboard.
      2. Click "Add User".
      3. Enter the email address of the user you want to grant access to.
      4. Select an access level from the available options.
      5. Assign event access (if applicable).
      6. Click 'Invite user' to confirm.

       

      Important: The MFA invitation expires 48 hours after being sent. If the admin does not activate MFA within this timeframe, you will need to resend the invitation.

       

      Changing an admin’s access level


      To update an existing admin’s permissions:

      1. Go to "Admin Access" in the dashboard.
      2. Find the user you want to modify.
      3. Click "Actions" on the right-hand side, then select "Edit Access."
      4. Adjust their access level as needed.
      5. Click Save to confirm.Screenshot 2025-03-19 at 11.20.05

       

      Adding multi factor authentication (MFA)

      Grip offers Multi-Factor Authentication (MFA) to enhance security. When enabled, users must enter a verification code sent to their email each time they log in.

      How to Enable MFA for an Admin

      1. Go to the "Admin Access" section.
      2. Find the admin you want to enable MFA for.
      3. Click "Actions" on the right-hand side, then select "Enable MFA".

      Note: Only App Admins and above can enable or disable MFA for other dashboard users. However, MFA can be applied to any admin type.

      Using multi factor authentication (MFA)

      When MFA is enabled for an admin:

      1. They log into the dashboard as usual.
      2. A verification code is sent to their registered email.AccessRoles3
      3. They enter the code on the login screen.AccessRoles2
      4. Once verified, they gain access to the dashboard.

      Important notes: 

      • A new code is generated each time the user logs in.
      • Old codes cannot be reused.

      FAQs

      Q: I'm getting an error when accepting the Grip dashboard invitation. What’s wrong?

      A: The invitation may have expired. MFA invitations expire after 48 hours. If this happens, an admin will need to resend the invitation from the "Admin Access" section.