--- title: User access roles in the Grip Engage Admin description: This article explains how to give someone access to the Grip dashboard, what each access level means, and how multi-factor authentication (MFA) works. It is designed to help you manage admin roles securely and easily. --- [Skip to content](https://support.grip.events/user-access-roles-in-the-grip-dashboard#main-content) [![Grip-Vertical-Logo-Purple-1.png\]](https://support.grip.events/hs-fs/hubfs/Grip-Vertical-Logo-Purple-1.png?width=23&height=34&name=Grip-Vertical-Logo-Purple-1.png)](https://support.grip.events/?hsLang=en) - [EVENT PARTICIPANT: GET HELP](https://share.hsforms.com/1-lydyoYDTxesUecWSiACWAcomhj) - [EVENT ORGANISER: GET HELP](https://share.hsforms.com/10sOhGhwFQIWjGMDJPxmjbAcomhj?__hstc=193303666.01968b48a56d3c61cbc83cbe4252ad11.1741013975689.1751443637200.1751448757763.154&__hssc=193303666.17.1751448757763&__hsfp=3075744378) Open main navigation Close main navigation - [EVENT PARTICIPANT: GET HELP](https://share.hsforms.com/1-lydyoYDTxesUecWSiACWAcomhj) - [EVENT ORGANISER: GET HELP](https://share.hsforms.com/10sOhGhwFQIWjGMDJPxmjbAcomhj?__hstc=193303666.01968b48a56d3c61cbc83cbe4252ad11.1741013975689.1751443637200.1751448757763.154&__hssc=193303666.17.1751448757763&__hsfp=3075744378) Hello. How can we help you today? - There are no suggestions because the search field is empty. 1. [Grip Knowledge Base](https://support.grip.events/?hsLang=en) 2. [GRIP ENGAGE](https://support.grip.events/grip-engage?hsLang=en) 3. [Profile & Data Management](https://support.grip.events/grip-engage?hsLang=en#profile-data-management) # User access roles in the Grip Engage Admin ## This article explains how to give someone access to the Grip Engage Admin, what each access level means, and how multi-factor authentication (MFA) works. It is designed to help you manage admin roles securely and easily. #### **In This Article** - [Admin Access Roles](https://support.grip.events/user-access-roles-in-the-grip-dashboard#admin-access-roles) - [How to add Grip Engage Admins](https://support.grip.events/user-access-roles-in-the-grip-dashboard#how-do-I-add-a-dashboard-admin) - [Changing an admin’s access level](https://support.grip.events/user-access-roles-in-the-grip-dashboard#changing_an_admin_access_level) - [Adding multi factor authentication (MFA)](https://support.grip.events/user-access-roles-in-the-grip-dashboard#adding-multi-factor-authentication) - [Using multi factor authentication (MFA)](https://support.grip.events/user-access-roles-in-the-grip-dashboard#using-multi-factor-authentication) - FAQs #### Admin Access Roles Grip offers different access levels so you can control what each user can do in the Grip Engage Admin. This helps protect sensitive data and makes sure users only see tools they need. | **Role** | **Access Level** | | --- | --- | | **Super Admin** | Reserved for Grip internal use only. | | **Implementation Partner Admin** | Highest-level role available to non-Grip staff. Intended for official Grip partners and resellers who require full Grip Engage Admin access, including costed features such as badge scanning and native integrations. \- Full API access, including the **Test User** toggle, **Meetings Settings**, and **App Config & Special Actions**. \- Exclusive to authorized Grip Partners. | | **App Admin** | Full Grip Engage Admin access and read-only access to their own API Access Token. \- Can configure app-level features across multiple events. \- Ideal for event organizers needing full administrative control, including MustMeet setup. \- Can use the **Test User** functionality.  | | **Event Expert+** | Highest-level role limited to individual events. \- Can use the **Test User** functionality.  \- Cannot modify app-level settings. \- Full access to event-level configurations. | | **Event Expert** | Event-level access within assigned events. Similar to Event Expert+ but without permissions for certain settings like the Test User toggle. | | **Registration Provider** | Access to **Profile Dashboard** section only. Read-only access to their own API Access Token. Limited data management API access (**GET, POST, PATCH, DELETE**). lower user access role, designed for third-party users (e.g. people creating integrations). Access only to the API Tokens and API documentations pages. | #### Non-Grip Engage Admin roles These roles are **API-only** and do not provide access to the Grip Engage Admin interface. They are used for integration purposes only. | **Role** | **Purpose** | | --- | --- | | **Analytics User** | For API access only. No Grip Engage Admin access. | | **Notification Provider** | Used to generate API keys for OneSignal integrations. | | **Meeting Provider** | Used to generate API keys for MustMeet integrations. | | **Grip Registration via IDLoom** | Enables API key creation for IDLoom registration integrations. |   Unsupported Roles The following roles are no longer in use or not recommended for assigning. They are either non-functional, redundant, or unclear in purpose: - **App Master** - **Matchmaking Client**  - **Event Owner** - **Plugin Owner** - **Analytics User** **Note:** Avoid using these roles unless explicitly instructed by the Grip team. #### How to add a Grip Engage Admin Follow these steps to give someone admin access: 1. **Go to the "Admin Access" section** in the Grip Engage Admin. 2. Click **"Add User"**. 3. Enter the **email address** of the user you want to grant access to. 4. **Select an access level** from the available options. 5. **Assign event access** (if applicable). 6. Click **'Invite user'** to confirm.![](https://support.grip.events/hs-fs/hubfs/ScreenRecording2025-03-04at16-47-27-ezgif-com-video-to-gif-converter-gif.gif?width=600&height=428&name=ScreenRecording2025-03-04at16-47-27-ezgif-com-video-to-gif-converter-gif.gif) **Important:** The invitation link will expire after **48 hours**. If the user doesn’t accept in time, you’ll need to resend the invite. #### **Changing an admin’s access level** To update an existing admin’s permissions: 1. Go to **"Admin Access"** in the Grip Engage Admin. 2. Find the user you want to modify. 3. **Click** **"Actions"** on the right-hand side, then select **"Edit Access."** 4. Adjust their access level as needed. 5. Click **Save** to confirm.![Screenshot 2025-12-10 at 17.38.58](https://support.grip.events/hs-fs/hubfs/Screenshot%202025-12-10%20at%2017.38.58.png?width=670&height=359&name=Screenshot%202025-12-10%20at%2017.38.58.png) **Important:** You can only edit another admin’s access if: - You are a **Super Admin**, or - Your own role is **higher** than the person you are trying to edit #### Adding multi factor authentication **(MFA)** Grip offers **Multi-Factor Authentication (MFA)** to enhance security. When enabled, users must enter a verification code sent to their email each time they log in. **How to Enable MFA for an Admin** 1. Go to the **"Admin Access"** section. 2. Find the admin you want to enable MFA for. 3. **Click** **"Actions"** on the right-hand side, then select **"Enable MFA".** **Note:** Multi-Factor Authentication (MFA) is now mandatory for all users. Whenever a new user is added to the Grip Engage Admin (regardless of their role) MFA will be automatically enforced as a security measure. This setting is no longer optional. #### Using multi factor authentication **(MFA)** MFA adds a second step to the login process. After entering a password, users must enter a code sent to their email. This keeps your Grip Engage safer from unauthorized access. To enable MFA for a user: 1. Go to the **Admin Access** section. 2. Find the user. 3. Click **Actions** \> **Enable MFA**. **Important notes**:  - A **new** code is generated **each time** the user logs in. - Old codes **cannot** be reused. - MFA is now **always on** for new users. It is automatically enforced when they are invited. #### FAQs **Q: I’m getting an error when accepting an invite.** A: Invites expire after 48 hours. Go to **Admin Access** \> **Actions** \> **Resend Invite**. **Q: I haven’t received the Grip Engage Admin or MFA email. What should I do?** **A:** Check the user’s: - - Spam or junk folder - Email spelling If still missing: - - Resend the invite - If that fails, delete the user and send a new invite **Q: I can’t edit another admin’s access or resend their invite.** **A:** You must be a Super Admin or have a higher role than the person you want to edit. **Q: I’m being asked for an MFA code, but I never enabled MFA.** **A:** Another admin may have enabled MFA. Ask an App Admin or higher to disable and re-enable MFA. **Q: I’m stuck in a login loop or can’t access the Grip Engage Admin.** **A:** Try these steps: - - Log out of all other Grip sessions - Clear your browser’s cookies and cache - Use an incognito/private browser window - Ask your admin to resend your invite if needed **Q: Why is the “Admin Access” section missing for me?** **A:** Only users with higher-level roles (App Admin or above) can see this section. Ask your admin to update your access. **Q: Resending an invite doesn’t work, what now?** **A:** Delete the user from the Grip Engage Admin and send a brand new invite. This usually fixes hidden errors.   - [EVENT PARTICIPANTS](https://support.grip.events/event-participants?hsLang=en#main-content) - [Logging in](https://support.grip.events/event-participants?hsLang=en#logging-in) - [Managing your profile](https://support.grip.events/event-participants?hsLang=en#managing-your-profile) - [Networking on the platform](https://support.grip.events/event-participants?hsLang=en#networking-on-the-platform) - [Virtual events](https://support.grip.events/event-participants?hsLang=en#virtual-events) - [Exports](https://support.grip.events/event-participants?hsLang=en#exports) - [Event Exhibitors and Sponsors](https://support.grip.events/event-participants?hsLang=en#event-exhibitors-and-sponsors) - [GRIP ENGAGE](https://support.grip.events/grip-engage?hsLang=en#main-content) - [Event Setup & Configuration](https://support.grip.events/grip-engage?hsLang=en#event-setup-configuration) - [Profile & Data Management](https://support.grip.events/grip-engage?hsLang=en#profile-data-management) - [Integrations & APIs](https://support.grip.events/grip-engage?hsLang=en#integrations-apis) - [Event Design & Branding](https://support.grip.events/grip-engage?hsLang=en#event-design-branding) - [Event Agenda](https://support.grip.events/grip-engage?hsLang=en#event-agenda) - [Event Engagement](https://support.grip.events/grip-engage?hsLang=en#event-engagement) - [Grip Support](https://support.grip.events/grip-engage?hsLang=en#grip-support) - [MustMeet](https://support.grip.events/grip-engage?hsLang=en#mustmeet) - [Mobile App Management](https://support.grip.events/grip-engage?hsLang=en#mobile-app-management) - [Insights & Reporting](https://support.grip.events/grip-engage?hsLang=en#insights-reporting) - [GRIP MANAGE](https://support.grip.events/grip-manage?hsLang=en#main-content) - [Grip Manage - Integrations](https://support.grip.events/grip-manage?hsLang=en#grip-manage-integrations) - [Grip Manage - Company Portal](https://support.grip.events/grip-manage?hsLang=en#grip-manage-company-portal) - [Grip Manage - Emails](https://support.grip.events/grip-manage?hsLang=en#grip-manage-emails) - [Grip Manage - Registration](https://support.grip.events/grip-manage?hsLang=en#grip-manage-registration) - [Grip Manage - Side Events](https://support.grip.events/grip-manage?hsLang=en#grip-manage-side-events) - [Grip Manage - LQT](https://support.grip.events/grip-manage?hsLang=en#grip-manage-lqt) - [Integrations](https://support.grip.events/integrations?hsLang=en) - [MustMeet](https://support.grip.events/mustmeet?hsLang=en) - [Event Organizers](https://support.grip.events/event-organizers?hsLang=en) - [Grip MCP](https://support.grip.events/grip-mcp?hsLang=en#main-content) - [Grip Organiser MCP](https://support.grip.events/grip-mcp?hsLang=en#grip-organiser-mcp) [![Chill listening crop-3](https://support.grip.events/hs-fs/hubfs/Grip-logo-512x512-light-1.png?width=24&height=24&name=Grip-logo-512x512-light-1.png "Chill listening crop-3")](https://www.grip.events) Grip Help Center Copyright © 2025, Grip