Why can't I book meetings?

If you're having trouble booking meetings on your event platform, this guide will help you identify and resolve the most common reasons. In most cases, it's due to either event configuration settings or your personal availability.

Table of contents

1. Check your availability (web only)

2. Look for the “Request Meeting” button

3. Check your meeting limit

4. Check for scheduling conflicts

5. Check if a meeting location is available

6. Still can’t book a meeting?

7. Frequently Asked Questions

1. Check your availability (web only)

Why this matters:
You must set your availability before the platform can suggest or schedule meetings for you. If your calendar has no available time slots, you won’t be able to send or receive meeting requests.

How to check:
Availability must be set on the web platform. It’s not possible to manage availability via the mobile app.

• Log in on the web platform.

• Go to your profile or dashboard.

• Look for the "Availability" or "My Schedule" section.

👉 Follow this step-by-step guide: How do I manage my availability

2. Look for the “Request Meeting” button

Why this matters:
Not all participants can request meetings. The event organizer may limit meeting permissions based on attendee types or ticket categories.

How to check:

• View several participant profiles.

• Look for a "Request Meeting" button.

  

👉 Learn how to request a meeting: Requesting a meeting (web or mobile)

What it means:

• If you see the button for some people but not others: Meeting permissions may be restricted between certain groups/ticket types.

• If you don’t see the button on any profiles: Your ticket type may not be eligible to book meetings.

3. Check if you’ve reached your meeting limit

Why this matters:
Some events place a cap on how many meetings each person can book. Once you hit this limit, you’ll no longer be able to request meetings.

What to look for:

• A message like "You’ve reached your maximum number of meeting requests."

👉 More about meeting limits: What are meeting limits and why are they set?

What you can do:

• Cancel some pending or confirmed meetings to free up space.

• Contact the event organizer if you believe your limit should be higher.

4. Check for scheduling conflicts

Why this matters:
You can only book a meeting if both you and the other participant have overlapping availability.

How to check and resolve:

• Review your calendar for existing meetings or blocked times.

• Cancel or reschedule meetings to free up availability.

• Ask the other participant to do the same if needed.

👉 Want to contact others? How to start a chat others on the event platform

5. Check that a meeting location is available

Why this matters:
Each meeting must be assigned a location—either physical (table, room) or virtual (video call). If no location is available, the system won’t let you confirm the meeting.

How to check:

• When choosing a time slot for the meeting, look for a location dropdown or label.

  

• If it says “No available locations” or is greyed out, the meeting can’t be scheduled at that time.

What you can do:

• Try a different time slot.

• Check if your available times overlap with locations that are open.

• Contact the event organizer to confirm:

  • You have access to meeting areas.

  • Locations have been configured for your attendee type.

Still can’t book a meeting?

If you’ve tried all the steps above and still can’t book a meeting, the fastest way to resolve the issue is to contact the event organizer directly.

You can usually find their contact information in the platform’s Help, Support, or Contact section.

Frequently Asked Questions 

Q: Why does my meeting say, “This meeting must be rescheduled because either the meeting slot or one of the attendees is no longer available”?
This message usually appears when:

• The assigned meeting location is no longer available.

• One of the participants is no longer eligible to attend meetings.

It does not always mean the time slot itself is unavailable.

What to do:

• Click the Reschedule button.

• Choose a new time and location.

• If prompted, enter a reason for rescheduling (this is just for transparency).

Q: Why do I have to enter a "reason for rescheduling"?
This is a standard field to help the other participant understand why the meeting changed. You can keep it simple.

Q: Can meetings automatically switch to a different area if a location is full?
No. Meeting locations are set by the event organizer. The system won’t automatically move meetings to another area. If overflow areas like standing zones are allowed, you’ll need to confirm that directly with the organizer.