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Offline functionality in the event mobile app 

The mobile app supports limited offline functionality, allowing participants to access essential event information even when an internet connection is unavailable. This ensures a smooth experience in venues with poor or unstable connectivity.

Table of contents


What can be accessed offline

Once the app has been downloaded and specific screens have been opened while online, certain data is stored locally and can be accessed without an internet connection. While offline, participants can:

  • view the event agenda and their personal schedule

  • open session details

  • access interactive floorplans

  • view chat and connection lists (note: no interaction is possible while offline)

  • view profile lists (profile details cannot be accessed)

  • scan badges

Offline badge scanningteams switch (33)

As of version 10.34.xx and later, the mobile app includes enhanced offline badge scanning features. These improvements provide better transparency and reliability when scanning badges in areas with low or no connectivity.

Key features:

  • offline scan visibility: users can easily identify scans captured while offline through a dedicated offline badge scan list within the My Scan List view

  • timestamps for offline scans: each offline scan displays a clear timestamp, helping users track exactly when the scan occurred

  • placeholder attendee details and lead qualification: For each badge scanned while offline, you can assign a temporary attendee name to ensure clarity until internet connectivity is restored. During offline use, it's also possible to assign lead scores, complete lead qualification questions, add comments, and tag team members directly to each scan. 

  • automatic syncing: when the device reconnects to the internet, all information added while offline will automatically sync, and any temporary attendee names will be updated with the actual profile names.

Scan list improvements

Both the My scan list and My scanned by list now support:

  • offline viewing

  • offline search functionality

  • chronological sorting (most recent scans shown first), regardless of connectivity status

What requires an internet connection

Some features require an active internet connection and are not available offline:

  • opening an application for the first time (first login)

  • sending or receiving messages

  • receiving push notifications

  • viewing full attendee or exhibitor lists

  • scheduling meetings

  • switching between multiple events within the app

Ongoing improvements

The app development team continues to expand offline functionality across more features. These improvements are designed to support attendees in low-connectivity environments and ensure a consistent event experience.

FAQs

Will badge scans still work if there’s no internet?
Yes. Scans are stored locally and will automatically sync once the device reconnects to the internet. You can check the My scan list to confirm offline scans are saved.

Can I send messages offline?
No. Messaging requires an internet connection.

What happens if I try to show interest in someone while offline?
The action will not go through. Please try again once connected to the internet.

Can I view my meetings and agenda offline?
Yes. As long as the app has been accessed online at least once, your agenda and scheduled meetings will be available offline.

Why can’t I see attendee or exhibitor lists offline?
These lists require real-time data to ensure accuracy and are not stored for offline access.